Crisis response strategies in Finland and Spain

Luoma‐aho, Vilma; Moreno, Ángeles; Verhoeven, Piet

doi:10.1111/1468-5973.12163

Cited by 10 publications

(14 citation statements)

References 39 publications

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“…Building on previous studies, like European Social surveys, democracy studies and societal comparisons, Finns would be more inclined to lean on structure and process, whereas the Spanish would be more likely to lean on individual legitimacy (Luoma-aho, Moreno & Verhoeven, 2017).…”

Section: Concluding Remarks and Outlookmentioning

confidence: 98%

Exploring citizens’ judgments about the legitimacy of public policies on refugees

Canel

Oliveira

Luoma‐aho

2017

JCOM

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Journal of Communication ManagementExploring citizens' judgments about the legitimacy of public policies on refugees: in search of clues for governments' communication and public diplomacy strategies Maria Jose Canel, Evandro Samuel Oliveira, Vilma Luoma-aho, Article information:To cite this document: Maria Jose Canel, Evandro Samuel Oliveira, Vilma Luoma-aho, "Exploring citizens' judgments about the legitimacy of public policies on refugees: in search of clues for governments ' For AuthorsIf you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service information about how to choose which publication to write for and submission guidelines are available for all. Please visit www.emeraldinsight.com/authors for more information. About Emerald www.emeraldinsight.comEmerald is a global publisher linking research and practice to the benefit of society. The company manages a portfolio of more than 290 journals and over 2,350 books and book series volumes, as well as providing an extensive range of online products and additional customer resources and services.Emerald is both COUNTER 4 and TRANSFER compliant. The organization is a partner of the Committee on Publication Ethics (COPE) and also works with Portico and the LOCKSS initiative for digital archive preservation. Exploring citizens' judgments about the legitimacy of public policies on refugees:In search of clues for governments' communication and public diplomacy strategies ABSTRACT Purpose To introduce a theoretical frame regarding the meaning of legitimacy as an intangible asset of the public sector; to test a way of operationalizing legitimacy typologies that allows exploring and comparing how citizens from two countries evaluate the legitimacy of public policies; to suggest implications for governments' legitimacy-building strategies in shared international crisis, such as the refugees coming from the Syrian-region.Design/methodology/approach Building on Suchman's typology, it was defined and categorized different types of legitimacy into concrete measurable, communication related statements concerning consequential, procedural, structural and personal. For the illustrative example, four focus groups were conducted in two different European societies as a mean to have two poles of comparison.Findings The paper reports current understanding of legitimacy by citizens, discusses how different legitimacy types might demand different communication and public diplomacy approaches. The basis for hypothesis for further research on how governments should build legitimacy during emerging societal issues such as immigration policies is set. Practical implicationsIt proposes a typology and its operationalization, discusses how communication might shape legitimacy and profiles the challenge governments have in building it. Within a public diplomacy context, it brings clues for new strategies to the challenge of explaining policies on international crisis combining the tension of domestic with foreign publics.Origi...

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Section: Concluding Remarks and Outlookmentioning

confidence: 98%

Exploring citizens’ judgments about the legitimacy of public policies on refugees

Canel

Oliveira

Luoma‐aho

2017

JCOM

Self Cite

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“…Future research could empirically test the offered propositions using action research or other methodologies. Other potential research veins include examining if certain sense-giving message elements are more sensitive to variations in organizational cultures, parallel to the external work comparing external crisis messaging in Finland and Spain (Luoma-aho et al , 2017). Another avenue would be to examine the model across different industries to understand how similar cultures formed in different sectors might require messaging adjustments.…”

Section: Discussionmentioning

confidence: 99%

“…The paper then offers an action research example of model application before presenting practitioner and researcher implications. Crisis management communication to external stakeholders is addressed by other authors (cf., Luoma-aho et al , 2017; Xu, 2018; Coombs, 2014) and is not this paper's focus.…”

mentioning

confidence: 99%

Are you talkin' to me?: the role of culture in crisis management sensemaking

Sherman

Roberto

2020

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PurposeThis paper considers the role of culture in crisis management narratives. The importance of sensemaking and sense-giving to crisis management is expanded by exploring how understanding organization culture may affect the plausibility of sense-giving narratives in crises.Design/methodology/approachThe crisis management, sensemaking, sense-giving and organizational culture literature studies are briefly reviewed. The paper then explores how plausibility may be dependent on organizational culture and how different cultures may create different dependencies. Propositions are developed and the potential organizational interventions based on these propositions in the action research tradition are offered, as they are potential practical and research implications.FindingsOrganizational cultures as shared sensemaking mechanisms provide leaders with the framework for constructing crisis management messages. A plausible message must resonate within the shared cultural experiences of members to shape and direct behaviors during a crisis while maintaining necessary flexibility to evolve as the crisis progresses.Research limitations/implicationsPotential avenues of future research include empirically testing the effects of cultural alignment on crisis management messaging employing action research or other methods, how strength of culture affects the process and the malleability of plausibility.Practical implicationsPractical implications include an organization's understanding of how culture affects not only the messages sent but also how employees might receive the sense-giving narratives. The paper also highlights the importance of flexibility in sense-giving narratives to allow evolution of the message as the crisis changes. Additional practical implications are provided.Originality/valueThis manuscript considers the role of culture in crisis management sense-giving narratives, a topic that has received little research attention. The manuscript argues that aligning the narrative within the organization's shared cultural understanding will increase employee acceptance and adherence to the message. The paper further discusses the importance of flexibility in the sense-giving narratives as the crisis changes.

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“…Some research has focused on the diversity within Western cultures in order to assess similarities and differences among Western countries. To be clear, such research has demonstrated the challenges of cultural differences within Western countries by examining their relative influence on public perceptions of a crisis (Taylor, 2000), the choice of crisis response strategies (Luoma-aho et al, 2017), and the views of crisis managers towards crises (Verhoeven et al, 2014).…”

Section: The Impact Of Societal Contexts On Crisis Communicationmentioning

confidence: 99%

Beyond culture: Advancing the understanding of political and technological contexts in crisis communication

Zhao

2021

International Communication Gazette

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This study aims to theoretically advance the context-oriented tradition in crisis communication by highlighting the political and technological contexts for understanding organisational crises. Using China as a case, the study proposes a broader analytical framework that investigates the societal contexts’ impact on crisis communication from political and technological domains. The analytical framework includes, first, the examination of the authoritarian regime with a divided power structure as the political context in China. Assessing political ideology, political structure, and political history as political contexts allows for a more comprehensive understanding of the impact of political contexts on crisis communication temporally and structurally; second, the investigation of internet users’ voices in a government-regulated commercial space as the technological context in China. Online participation and internet language thereby emerge as prominent parts of the technological contexts for understanding crisis communication in China. The implications and directions of research are also discussed.

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Crisis response strategies in Finland and Spain

Cited by 10 publications

References 39 publications

Exploring citizens’ judgments about the legitimacy of public policies on refugees

Exploring citizens’ judgments about the legitimacy of public policies on refugees

Are you talkin' to me?: the role of culture in crisis management sensemaking

Beyond culture: Advancing the understanding of political and technological contexts in crisis communication

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