Critical factors of transparency and trust for evaluating e-government services for the poor

Antoni, Darius; Apriliani,; Herdiansyah, Muhammad Izman; Akbar, Muhamad

doi:10.1109/iac.2017.8280612

Cited by 15 publications

(7 citation statements)

References 13 publications

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“…Service quality is the sixth important index that assesses delivered e-Gov services from different aspects. The high importance of the index in enhancing trust in e-Gov services was supported by (Santa et al, 2019;Alzahrani et al, 2018;Antoni et al, 2018;Pappas et al, 2018;Nulhusna et al, 2017). Meeting citizens' requirements is the chief indicator which is assessed by the frequency of e-services.…”

Section: Resultsmentioning

confidence: 99%

“…The index assesses the quality of website information based on different aspects such as precision, accuracy and updating. The highly significant influence of information quality on leveraging trust in e-Gov services was highlighted by (Abu-Shanab, 2019;Santa et al, 2019;Alzahrani et al, 2018;Antoni et al, 2018;Aloud and Ibrahim, 2018;Nulhusna et al, 2017;Ranaweera, 2016). Delivering the last updated information is the most important indicator.…”

Section: Resultsmentioning

confidence: 99%

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A framework for assessing trust in e-government services under uncertain environment

Shayganmehr

Garza‐Reyes

Zavadskas

2022

ITP

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PurposeIn this study, a novel framework was proposed to assess the trust in e-government (e-Gov) services under an uncertain environment. The proposed framework was applied in Iranian municipality websites of e-Gov services to evaluate the readiness score of trust in e-Gov services.Design/methodology/approachA unique hybrid research methodology was proposed. In the first phase, a comprehensive set of indices were determined from an extensive literature review and finalized by employing the fuzzy Delphi method. In the second phase, interval-valued intuitionistic fuzzy set (IVIFS) -was utilized to model the problem's uncertainty with analytic called IVIFS- hierarchy process (AHP) to determine the importance of indices and indicators by assigning the weights. In the third phase, the fuzzy evaluation method (FEM) is followed for assessing the readiness score of indices in case studies.FindingsThe findings indicated that “Trust in government” is the most significant index affecting citizen's trust in e-Gov services while “Maintenance and support” has the least impact on user's intention to use e–Gov services.Research limitations/implicationsThe study contributes by introducing a unique research methodology that integrates three phases, including fuzzy Delphi, IVIFS AHP and fuzzy evaluation method. Moreover, the fuzzy sets theory helps to reach a more accurate result by modeling the inherent ambiguity of indicators and indices. Interval-valued intuitionistic fuzzy models the ambiguity of experts' judgments in an interval.Practical implicationsThe study helps policy makers to monitor wider aspects of trust in e-Gov services as well as understanding their importance. The study enables policy makers to apply the framework to any potential case studies to evaluate the readiness score of indices and recognizing strengths and weakness of trust dimensions as well as recommending advice for improving the situation.Originality/valueThe study is one of the few to indicate significant indices of trust in e-Gov services in developing countries. The study shows the importance of indicators and indices by assigning a weight. Additionally, the framework can assess the readiness score of various case studies.

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Section: Resultsmentioning

confidence: 99%

Section: Resultsmentioning

confidence: 99%

A framework for assessing trust in e-government services under uncertain environment

Shayganmehr

Garza‐Reyes

Zavadskas

2022

ITP

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“…Kemajuan informasi teknologi berkembang pesat yang ditunjukkan pada tingginya minat masyarakat untuk mengumpulkan informasi melalui ketersediaan sistem informasi yang memadai. Ini karena informasi Teknologi dapat digunakan sebagai alat pengolahan data yang berperan untuk membantu organisasi dalam memproses, menyimpan dan mengubah data menjadi informasi [1] yang dibutuhkan pengguna. Pemanfaatan teknologi yang dinilai baik pada sebuah instansi penerintahan ataupun organisasi akan dapat meningkatkan efektivitas dan efisiensi kerja ataupun kegiatan operasional yang mereka lakukan.…”

Section: Pendahuluanunclassified

Konsep Tata Kelola Teknologi Informasi Untuk Meningkatkan Level Kematangan Pada SMPN Kota Lubuklinggau

Sepriadi¹,

Syamsuar

Atika

2021

jusim

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SMP Negeri Kota Lubuklinggau merupakan instansi pendidikan Sekolah Menengah Pertama yang ada dikota Lubuklinggau, yang terdiri dari 15 sekolah yang tersebar di beberapa kecamatan di Kota Lubuklinggau. Pentingnya peranan teknologi yang digunakan oleh SMP Negeri Kota Lubuklinggau dapat memberikan dampak yang baik jika pemanfaatan teknologi informasi dilakukan dengan maksimal. Kondisi saat ini di SMP Negeri Kota Lubuklinggau tidak dapat mengetahui apakah pemanfaatan teknologi informasi yang ada telah berjalan secara optimal atau tidak,karena saat ini tidak memiliki indikator yang memberikan gambaran informasi tentang kinerja teknologi informasi yang ada dapat dilakukan susuai dengan visi dan misi pada setiap SMP Negeri Kota Lubuklinggau. Untuk mengatasi permasalahan tersebut maka perlu dilakukan tata kelola terhadap penggunaan teknologi informasi yang telah ada di setiap SMP Negeri Kota Lubuklinggau. Framework COBIT 5 akan digunakan untuk melakukan tata Kelola Teknologi Informasi Negeri Kota Lubuklinggau. Berdasarkan penelitian ini, Terdapat 4 domain dari COBIT 5 yang terpilih untuk dapat menentukan tingkat kematangan teknologi informasi SMP Negeri Kota Lubuklinggau yaitu BAI08 (Manage Knowledge), EDM04 (Ensure Resource Optimisation), APO01 (Manage the IT management framework) dan APO07 (Manage Human Resources). Hasil dari penilaian tingkat kematangan tata kelola TI pada SMP Negeri Kota Lubuklinggau yaitu 1.48 berada pada level 1 dengan identifikasi teknologi informasi telah dilakukan secara Intial/ Ad Hoc.

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“…If personal information is collected or accessed without authorization by the owner or the organization dealing with information, it can result in counterfeit of that individual information and fraudster. This would mean mistrust of the technology and noncompliance by the end-users [15], because threats to data secrecy and safety of information demand the building of trust amongst end users and government to ensure fruitful adoption levels of e-services [16]. Therefore, trust must be developed in e-services to alleviate fears that data gathered for one reason is not used for other purposes without prior authorization from the individual.…”

Section: End User Concerns On Biometric Passportmentioning

confidence: 99%

Evaluation of Users’ Knowledge and Concerns of Biometric Passport Systems

Habibu

Luhanga

Sam

2019

Data

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The increase in terrorism and identity fraud has forced governments worldwide to make a combined effort to enhance the security of national borders. Biometric passports are the emergent identity travel document deployed in guaranteeing the safekeeping of the entry point of the border and limiting the usage of counterfeit documents. This study analyzes users’ concerns and threats to the biometric passport delivery system in Uganda, where the first biometric passports are planned for rollout in 2019. We used a mixed approach to compute and articulate the results. Factors impacting fear of technology like disclosure of personal data, improper data transmission, and data abuse were determined. Relevance knowledge of preferred technology such as the personal experience of the technology, data privacy awareness and perceived usefulness was confirmed. Threats and attacks on the technology such as counterfeit and brute-force were identified. It is important for policymakers and security expertise to understand that biometric technologies evoke fears of privacy and public liberties infringements. Therefore, end user’s acceptance of biometric passports will be dependent on the degree of trust in the technology itself and in those operating the applications.

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Critical factors of transparency and trust for evaluating e-government services for the poor

Cited by 15 publications

References 13 publications

A framework for assessing trust in e-government services under uncertain environment

A framework for assessing trust in e-government services under uncertain environment

Konsep Tata Kelola Teknologi Informasi Untuk Meningkatkan Level Kematangan Pada SMPN Kota Lubuklinggau

Evaluation of Users’ Knowledge and Concerns of Biometric Passport Systems

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