Critical success criteria for B2B E-commerce systems in Chinese medical supply chain

Abstract

The paper presents an exploratory investigation to determine and prioritise the critical success measuring criteria, which can measure and guide the successful application and performance improvement of business to business (B2B) e-commerce system (BBECS) in a medical supply chain's selling and buying functions, in the context of global business expansion.The research reveals that the buying and the selling functions have different prioritisations on majority of the determined critical success measuring criteria. These criteria are categorised into three Critical Success Measuring Criteria Groups (CSMCGs), for the selling and the buying functions respectively, guiding medical supply chain members in harnessing the full advantage of a BBECS.For the selling function, the top critical success measuring criteria are: integrating information searching/transmission and application processes, ensuring the reliability and timeliness of technical support, ensuring recognition and acceptance of e-commerce processes, displaying the organization's business focus and product/service provisions online, securing a large scale/amount of business transactions, adjusting production outputs and inventory levels and having more registered users than competitors do. The top critical success measuring criteria for the buying function are: securing the establishment of business relationships between businesses, displaying the measures ensuring mutual trust and cooperation online, ensuring employees' recognition of the benefit of e-commerce in increasing revenue, ensuring the contribution to the development and realisation of corporate strategy, achieving cost reduction for the organization, making the purchase of famous brand products available/doable, securing a large scale/amount of business transactions, and ensuring the attainability of products/services at a lower price.

An Empirical Study on Usability of Online Hotel Reservation Websites

“…By averaging the rating score grouped by task, the best practice websites for each task are summarized in Table V. 1 Retrieved Information in March 2016 from www.similarweb.com With the detailed investigation on the questions (referred to Table III) asked during measuring usability factors, we analyze all characteristics to find out the best practices, e.g., pattern of search box, font color and style, completeness of search result, ease of the menu, arrangement of the items in the website, etc. We then develop the new website with those best practices and repeat second step by asking sample group to give rating scores for measuring usability factors of each task.…”

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Relationship between Customer Loyalty, Customer Satisfaction, Customer Trust, and Service Quality in E-Commerce Setting: Case Study of Lazada in Indonesia

“…Dabholkar (1996) states that customer satisfaction is the combination between the cognitive loyalty and affective loyalty elements, which shows Satisfaction can increase the customer loyalty, since satisfaction create a big in luence on future purchase intentions (Kassim & Abdullah, 2008). In customer trust's point of view, (Wang et al, 2016) argues that it is very important to penetrate the consumer to continuously use E-Commerce with trust. Trust is an outcome that was created by customer satisfaction (Kassim & Abdullah, 2008), also directly affected by services quality that gives an effect to customer loyalty (Ribbink et al, 2004).…”