Critical Success Factors (CSFS) of Enterprise Resource Planning (ERP) System Implementation in Higher Education Institutions (HEIS) : Concepts and Literature Review

Abstract

Nowadays, Information Technology (IT) plays an important role in efficiency and effectiveness of the organizational performance. As an IT application, Enterprise Resource Planning (ERP) systems is considered one of the most important IT applications because it enables the organizations to connect and interact with its administrative units in order to manage data and organize internal procedures. Many institutions use ERP systems, most notably Higher Education Institutions (HEIs). However, many projects fail or exceed scheduling and budget constraints; the rate of failure in HEIs sector is higher than in other sectors. With HEIs' recent movement to implement ERP systems and the lack of research studies examining successful implementation in HEIs, this paper provides a critical literature review with a special focus on Saudi Arabia. Further, it defines Critical Success Factors (CSFs) contributing to the success of ERP implementation in HEIs. This paper is part of a larger research effort aiming to provide guidelines and useful findings that help HEIs to manage the challenges for ERP systems and define CSFs that will help practitioners to implement them in the Saudi context.

Investigating the Success and the Advantages of Using ERP System in KSA Context

“…The external factors covered vendor support and consultant competency. Authors in [17] defined critical success factors (CSFs) contributing to the success of ERP implementation in Saudi Arabia. The research identified 13 most important ERP CSFs, extracted from previous studies in this field.…”

Critical Success Factors for Implementing an ERP System within University Context: Concepts and Literature Review

“…In addition, there are many previously identified factors that could influence the successful implementation of ERP systems. Recently, universities have implemented ERP systems, but there is a lack of research focusing on the implementation of ERP systems in the HEI sector around the world [26,29,78,79]. Furthermore, some studies have identified the urgent need to identify success factors that lead to the successful implementation of the system, as failure rate of ERP systems in HEIs is higher than that in the business sector [11 , 30].…”

Enterprise Resource Planning Modification: A Literature Review

“…Some previous researchers have tried to identify the strategy to succeed in ERP implementation. Many of them suggest critical success factors of ERP implementation in general (Al-Mashari et al, 2003;Zhang, Lee, Zhang, & Banerjee, 2003;Leyh, 2012;Ahmad & Cuenca, 2013;Dantes & Hasibuan, 2011;AlQashami & Heba, 2015;Puspitaningrum & Sintiya, 2018;Mahraz et al, 2018). However, modified ERP implementation needs specific critical success factors that should be elaborated.…”