Investigating the Success and the Advantages of Using ERP System in KSA Context

Abstract

Enterprise resource planning (ERP) is an important innovation, affecting the business world by generating improvements both tangible and intangible in large companies and small and medium enterprises (SME). This study focuses on the determinants of success and the advantages of the adoption of this technology. To address these points, a comprehensive literature survey was carried out in order to formulate an original research model for ERP success evaluation and provide a prospect for IT infrastructure and integration. The model, thus suggested and taken within the Kingdom of Saudi Arabia (KSA) context, examines in a systematic approach the relation between the ERP acceptance determinants, the effects of the process of ERP systems diffusion, and the impacts expected on organizational performance. Obtained results underline two key determinants of ERP projects success: First, the preponderance of information control and the improvement in the use of competences. The second factor is the quality of team projects, the definition of team’s mission, training, business processes reengineering, user acceptance, top management support and the selection of the ERP solution.

An Assessment of Organizational Capabilities for ERP Implementation in SMEs: A Governance Model for IT Success using a Resource-based Approach

“…The existence of this relationship, established by previous work, is validated by the results of the exploratory study conducted by M.Abdel-hak et al, [27]. The interaction identified during this study between these two factors, which legitimizes a qualitative approach to the phenomenon of ERP adoption, which could for example be proposed for work on change management, i.e.…”

“…The results of the scoping study [27] indicate several potential benefits. Only those that appeared to be the most discriminating and that fall within the scope of the evaluation of ERP success.…”

“…This schema helps to delineate theoretical choices and interactions, and provides a revised framework for evaluating the success of IT. It helps to apprehend and justify the conceptual components in relation to (1) the functionalities of the IT studied, (2) the structural characteristics of the process of its adoption and its applications during its integration into the company's IS, and (3) the methods for evaluating the performance of the IT studied [27] [10]. Nevertheless, this research work will be limited to validating only the relationship between two levels of analysis of the theoretical construction: (1) the determinants of ERP success (technological and organizational); and (2) the success of ERP implementation (via the results induced by its use).…”

“…The results of the scoping study point to several key success factors, the most significant of which are the quality of the project team, the definition of the project team's mission, user training, user acceptance, commitment from senior management, business process re-engineering and selection of the ERP provider [27].…”

“…2) supports, via a hypotheticaldeductive approach, a systemic analysis framework designed to test the simultaneous influence of critical success factors (organizational capabilities) on the benefits of ERP implementation (business/managerial capabilities). The proposed deterministic framework, justified by previous exploratory work [27], assumes the existence of a network of direct causalities between endogenous and exogenous variables at both conceptual levels. This empirical approach, conducted among SMEs that have implemented an ERP in recent years, postulates the existence of direct influential relationships between the variables of the system under study.…”