Critical Success Factors (CSFs) of ERP in Higher Education Institutions

Abstract

Abstract-Recently, ERP implementation has been transformed from the business side into educational side. The failure implementation of ERP in higher education is referred to many factors. In addition to the increment of the level of risk that invoked on the study of ERP, the study of critical success factors has great effects on making system fail or success in implementation. Despite of efforts that had been done to enhance the implementation of ERP; it still suffers from failure, especially in higher education. The present study investigates that ERP system will succeed if we employ a set of factors such as clear vision and objectives, top management support and commitment, clear business process, information flow and organizational structure, budget size and cost, integrated department and solve the problem of human resources management, project management, training and education, careful change management and effective communication and connection in ERP higher education system. According to the preliminary results of this study, these factors help in successful implementation of ERP in higher education.

Identifying Critical Success Factors of Financial ERP System in Higher Education Institution using ADVIAN® Method

“…The factor will require corrective actions and interventions if there is any deviation from the goals and mission of the project that will adversely affect implementation. Consequently, it alludes to the need for a clear future plan for implementing financial ERP systems as echoed in the previous studies [2,4,5]. ERP expert consultant use to guide the implementation process (F10) of financial ERP systems is critical with a value of 45.45 above the average and minimum threshold of 34.21.…”

“…Despite being one of the most frequently used systems [6], there is an alarming high rate of failure stemming from the implementation of ERP systems in HEIs [5]. Different authors have posited the implementation of ERP systems in HEIs to be complicated and presenting risks with no factors that can guarantee a successful implementation [4][5][6]. The plethora of intrinsic challenges of ERP systems posit the inadequacy of quality research that consider the uniqueness of the functional needs of HEIs [3,5].…”

“…The impetus for the adoption of ERP systems has been evident in literature for reasons such as pressure of competitiveness and improvement in operational efficiency [1,3]. Many definitions exist in literature which describe ERP system as a unified software interface application with one large database, software package to facilitate seamless integration, configurable information system packages and computer-based systems [4,5]. Al-Hadi and Al-Shaibany [4] consolidated diverse definitions of an ERP system as a software, a concept, a system or a package that integrates multiple modules as a separate functional area that includes a set of business processes with data flowing into a central database that could be uploaded locally or into the cloud.…”

“…Many definitions exist in literature which describe ERP system as a unified software interface application with one large database, software package to facilitate seamless integration, configurable information system packages and computer-based systems [4,5]. Al-Hadi and Al-Shaibany [4] consolidated diverse definitions of an ERP system as a software, a concept, a system or a package that integrates multiple modules as a separate functional area that includes a set of business processes with data flowing into a central database that could be uploaded locally or into the cloud. In the context of higher education institutions (HEIs), an ERP system has been defined as an information technology application that integrates automated recruitment, student admission, financial aid, student records, and many academic and administrative services [2,6].…”

“…Notwithstanding of the diverse definitions, an ERP system can be implemented in any organization regardless of size or nature [4]. Literature highlights the notable increase in an ERP system implementation and utilization from its onset till the present [3,6].…”