Cultural differences, language attitudes and tourist satisfaction: a study in the Barcelona hotel sector

Carlos, Pablo de; Alén, Elisa; Peréz‐González, Ana; Figueroa, Beatriz

doi:10.1080/01434632.2018.1493114

Cited by 21 publications

(9 citation statements)

References 59 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…However, even in a globalised world, brands need to carefully balance between a global strategy and adaptations to local communities and countries, to please consumers and increase their likelihood of a positive response to a marketing campaign (Moro et al, 2020a). Hence, the cultural origin plays a decisive role in customer satisfaction, even when a traveller is exposed to electronic word-of-mouth by reading what others have previous written (de Carlos et al, 2019).…”

Section: Introductionmentioning

confidence: 99%

Guest satisfaction in East and West: evidence from online reviews of the influence of cultural origin in two major gambling cities, Las Vegas and Macau

Moro

2020

Tourism Recreation Research

View full text Add to dashboard Cite

We assess how cultural differences between guests and host destination affect the TripAdvisor score granted on hotel units. We selected two gambling destinations, Las Vegas and Macau, to enable a comparison between a Western and an Eastern destination.The six Hofstede's cultural dimensions (power distance, individualism, masculinity, uncertainty avoidance, long term orientation, indulgence) were adopted. A total of 109,309 and 28,957 useful reviews for Las Vegas and Macau, respectively, were collected from TripAdvisor. Then, for each online reviewer, the difference between the reviewer's country of origin and the destination for each dimension were computed. Finally, two data mining models (one per destination) of TripAdvisor score were computed using as inputs the differences for each dimension. We conclude that the difference between guest origin and destination cultural dimension influences the scores granted on TripAdvisor.We also found that the relevance of each dimension is different for both destinations analysed.

show abstract

Section: Introductionmentioning

confidence: 99%

Guest satisfaction in East and West: evidence from online reviews of the influence of cultural origin in two major gambling cities, Las Vegas and Macau

Moro

2020

Tourism Recreation Research

View full text Add to dashboard Cite

show abstract

“…We used six items to measure expectations via five constructs: tangibles, reliability, responsiveness, assurance, and empathy (Banerjee and Chua 2016 ; Dube and Renaghan 1999 ; Parasuraman et al 1991 ; Radojevic et al 2018 ). Proximity was assessed by cultural distance (Boschma 2005 ; Hofstede 1983 , 2001 ; Rodríguez-Pose 2011 ; Rutten and Boekema 2012 ; Torre 2008 ) and physical distance (Ahn and McKercher 2015 ; de Carlos et al 2019 ; McKercher and Du Cros 2003 ). The measurement items for reputation were assessed with four items: image, communication, price/quality relation, and attractions (Fombrun and Shanley 1990 ; Fombrun 1996 ; Wagner and Peters 2009 ; Urde and Greyser 2015 ).…”

Section: Methodsmentioning

confidence: 99%

“…The first dimension—cultural distance (Boschma 2005 ; Hofstede 1983 , 2001 ; Rodríguez-Pose 2011 ; Rutten and Boekema 2012 ; Torre 2008 )—is expressed furthermore as traditions, history, food, etc. of the country of destination; it is very relevant in the assessment of tourism services (Ahn and McKercher 2015 ; de Carlos et al 2019 ; McKercher and Du Cros 2003 ). The latter—physical distance—, refers to the perceived attractiveness of the destination/accommodation, influenced by a barycentric location, according to tourists planned tours.…”

Section: Proximity and Tourist Preferencesmentioning

confidence: 99%

Toward a ‘New Normal’? Tourist Preferences Impact on Hospitality Industry Competitiveness

Cuomo

Tortora

Danovi

et al. 2021

Corp Reputation Rev

View full text Add to dashboard Cite

The recent outbreak of novel coronavirus (Covid-19) has led to a global panic due to its fatal nature which has harshly impacted the tourist sector and on the place reputation in general. This study aims to compare the factors that develop tourist preferences in terms of (i) what drives the favorability of tourist preferences? (ii) what relationship exists between tourist expectations, proximity, and favorable reputation? and (iii) what are the main influences of tourist preferences on hospitality system competitiveness pre and post Covid-19? By employing structural equation modeling, this study advances knowledge into the research variables’ relationships and advances reputation and marketing performance and practices in the hospitality industry.

show abstract

“…These are the main contributing role of customer satisfaction which have been endorsed by the perceived tourism development and perceived service quality. Cultural differences are related to tourist satisfaction and attitudes of languages in Malaysia tourism sectors (de Carlos, Alén, Pérez-González, & Figueroa, 2019). H4: Customer satisfaction significantly and positively mediates among perceived service quality and perceived tourism development.…”

Section: Tourists Vist Malaysia (In Million)mentioning

confidence: 99%

The Role of Language Style, Perceived Services and Medical Qualities on the Tourism Development in Malaysia: Mediating Role of Customer Satisfaction

Ahmad

Hashmi

Shehzadi

et al. 2021

READS

View full text Add to dashboard Cite

Recently, tourism development is considered a significant factor to enhance the economic growth of the country and has gained the attention of upcoming studies and regulators. Thus, the present research examines the impact of perceived service quality, perceived medical quality, and language style on the perceived tourism development in Malaysia. The current research also investigated the mediating impact of customer satisfaction among the nexus of perceived services quality, perceived medical quality, language style, and perceived tourism development in Malaysia. This study has used the quantitative method of data collection and also used the smart-PLS to examines the relationships among the variables. The results revealed that perceived service quality, perceived medical quality, and language style has a positive association with perceived tourism development in Malaysia. The findings also indicated that customer satisfaction positively mediated among the relationships of perceived services quality, perceived medical quality, language style, and perceived tourism development in Malaysia. This study has guided to policymakers while formulating the policies related to tourism development that enhance economic development.

show abstract

Cultural differences, language attitudes and tourist satisfaction: a study in the Barcelona hotel sector

Cited by 21 publications

References 59 publications

Guest satisfaction in East and West: evidence from online reviews of the influence of cultural origin in two major gambling cities, Las Vegas and Macau

Guest satisfaction in East and West: evidence from online reviews of the influence of cultural origin in two major gambling cities, Las Vegas and Macau

Toward a ‘New Normal’? Tourist Preferences Impact on Hospitality Industry Competitiveness

The Role of Language Style, Perceived Services and Medical Qualities on the Tourism Development in Malaysia: Mediating Role of Customer Satisfaction

Contact Info

Product

Resources

About