Toward a ‘New Normal’? Tourist Preferences Impact on Hospitality Industry Competitiveness

Cuomo, Maria Teresa; Tortora, Debora; Danovi, Alessandro; Festa, Giuseppe; Metallo, Gerardino

doi:10.1057/s41299-021-00123-7

Cited by 7 publications

(6 citation statements)

References 76 publications

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“…It is high time when all stakeholders, including tourists, should bear a significant amount of responsibility to recover the tourism and hospitality industry, on both the supply and demand sides, in a more sustainable way in order to respond to the future challenges in a more systematic manner (Cuomo et al, 2021).…”

Section: Discussionmentioning

confidence: 99%

Impact of Covid-19 Pandemic on Tourists' Behavior and Preferences: A Critical Insight

Khan

Verda

2022

sajssh

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Purpose: This paper aims to explore the variations in tourists' behavior and preferences due to the COVID-19 pandemic and highlight the latest tourism and hospitality industry trends. Design/methodology/approach: This paper is based on a review of the allied literature on tourist preferences, tourist behavior, tourism marketing, tourism management, and a combination of reports from various organizations. Findings: The paper identifies that the COVID-19 pandemic has significantly impacted the tourists' behavior and preferences regarding their choice of accommodation, transportation, and destination, which has increased the popularity of domestic tourism, sustainable travel, free and independent travel, and short-distance trips. COVID-19 has accelerated the trend of safety and hygiene, virtual reality, cashless payment, contactless services, travel bubbles, and artificial intelligence and robots. There is a significant possibility that these trends will continue. Practical implications: It is essential to adopt the latest tourism and hospitality trends in response to tourists' changing behavior and preferences due to the COVID-19 pandemic. Keeping up with the latest trends in the industry will give the best opportunity to reach the target audience and ensure that the business delivers the customer experience that consumers want and expect. Originality: This paper provides a comprehensive overview of how COVID-19 has impacted tourists' behavior and preferences. This is the first study to highlight the latest tourism and hospitality industry trends during and after the pandemic.

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Section: Discussionmentioning

confidence: 99%

Impact of Covid-19 Pandemic on Tourists' Behavior and Preferences: A Critical Insight

Khan

Verda

2022

sajssh

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“…According to Cuomo et al (2021), for most people, there are three very stressful aspects of life which are cultural aspects, social aspects and economic aspects. The cultural and social aspects are relatively easier to overcome, the economic aspect because it is most impactful, it concerns the sustainability of the lives of people and their entire families.…”

Section: Literature Reviewmentioning

confidence: 99%

Situation and Solutions for Tourism Development in the New Normal: A Case Study in Da Lat City, Vietnam

Hien

2022

IJBME

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Tourism is one of the important human needs, and it is becoming more and more essential when the quality of life of Vietnamese people, in general, is increasing significantly. The desire to visit and experience new lands with a cool, fresh climate and beautiful nature like Da Lat city is increasing, especially when the COVID-19 pandemic has kept many people for quite a while. When the new normal state was established in many provinces and Da Lat city, many tourists chose this place as their first destination after many days of living and working at home, in areas with hot and smoky climates such as in large cities lowlands of Vietnam. This research paper is completed from comparative and comparative studies, past and present documents, and a combination of surveys and actual interviews. Research results show that tourists' satisfaction level when traveling in Da Lat city during the new normal period is generally relatively low because of worries about being adversely affected by the pandemic. Meanwhile, the need to return to this tourist destination is very high, of course, when everything has been remedied to create a safer destination. This opens up the massive potential for tourism of Da Lat city in the coming period.

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“…Temuan dalam penelitian ini kurang sejalan dengan penelitian yang dilakukan oleh Parasuraman et al (1991) dalam Cuomo et al (2021). Persamaan yang ditemukan pada kedua penelitian tersebut adalah keduanya menghasilkan lima faktor.…”

Section: Faktor 5: Visual Obyek Wisataunclassified

“…Faktor-faktor yang dihasilkan pada penelitian Parasuraman et al (1991) adalah tangible, reability, assurance, responsiveness, dan emphaty. Namun, apabila dilihat dari pengertian masing-masing faktor terdapat kemiripan antara 3 faktor yang ada di Parasuraman et al (1991) dalam Cuomo et al (2021) dan penelitian ini. Faktor-faktor tersebut yaitu tangible yang pada penelitian ini dinamakan visual obyek wisata, reliability yang pada penelitian ini dinamakan fasilitas, dan assurance yang pada penelitian ini dinamakan keamanan.…”

Section: Faktor 5: Visual Obyek Wisataunclassified

Faktor-Faktor yang Mempengaruhi Preferensi Wisatawan terhadap Penyediaan Pariwisata Kota Lama Pasca Adanya Covid-19

Nabila

Dewi

2022

TPWK

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Tourism supply has to consider the preferences of tourists who differ from one tourist to another. In addition, supply tourism also has to consider the changing situations and conditions at any time. One of the changes that occurred was Covid-19 pandemic in 2020 which required each individual to keep their distance and limit travel. Therefore, all aspects of life are affected, including tourism activities. The number of domestic and foreign tourists who come to Semarang has decreased from 2019 to 2020. Changes in conditions due to the Covid-19 Pandemic and the nature of preferences that easily change become challenges in developing a tourism. Therefore, this study aims to analyze the factors that influence tourist preferences for supply tourism in the Old City after the Covid-19 outbreak. The method used in this study is a quantitative method with analytical technique used factor analysis related to the factors that influence tourist preferences for the supply of Old City Tourism after the Covid-19 outbreak. This study results that the factors that influence tourist preferences for supply tourism in the Semarang Old City after the Covid-19 pandemic are influenced by five factors, namely facilities, time flexibility, tourist attraction security, visitor restrictions, and visual attractions.

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Toward a ‘New Normal’? Tourist Preferences Impact on Hospitality Industry Competitiveness

Cited by 7 publications

References 76 publications

Impact of Covid-19 Pandemic on Tourists' Behavior and Preferences: A Critical Insight

Impact of Covid-19 Pandemic on Tourists' Behavior and Preferences: A Critical Insight

Situation and Solutions for Tourism Development in the New Normal: A Case Study in Da Lat City, Vietnam

Faktor-Faktor yang Mempengaruhi Preferensi Wisatawan terhadap Penyediaan Pariwisata Kota Lama Pasca Adanya Covid-19

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