Cultural impacts on felt and expressed emotions and third party complaint relationships

Baker, Thomas L.; Meyer, Tracy; Chébat, Jean-Charles

doi:10.1016/j.jbusres.2011.06.006

Cited by 47 publications

(38 citation statements)

References 34 publications

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“…Thus, in line with previous literature, it would appear that, in the independent construal sample (US), the influence of lacking a clear and stable self-concept is more important for well-being than it is for those with a more interdependent self-construal (UAE). In the past, cross-cultural studies solely based on the dimensions identified at national level have been criticized because they ignore the extent to which individuals hold the values of their country of origin (Matsumoto & Yoo, 2006;Baker, Meyer, & Chebat, 2013). Thus, in a study conducted by Brotheridge and Taylor (2006), the authors found that immigrants adopted the values of the current host country, rather than their home country.…”

Section: Discussionmentioning

confidence: 99%

Self-concept clarity, social support, and compulsive Internet use: A study of the US and the UAE

Quiñones

Kakabadse

2015

Computers in Human Behavior

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Compulsive Internet Use (CIU) has been mostly studied among adolescents, yet some studies reveal that this can be a problem for the adult population, too. The lack of agreement on diagnostic tools and cut-off points results in markedly different prevalence figures. Building on Charlton's (2002) distinction between core CIU and positive engagement dimensions, the first objective was to confirm that prevalence figures including the core dimensions of CIU were lower than those including the engagement dimensions as well. Second, building on Davis's (2001) diathesis-stress model, we tested the role that self-concept clarity (SCC) and social support play in predicting core CIU in US subjects (N US =268). Finally, we expected that, because self-concept clarity is mostly linked to well-being in Western countries, the association between this variable and core CIU would be weak in the Eastern culture sample (N UAE =270). Our findings confirmed that prevalence figures were 20% to 40% lower when including the core dimensions only, and that SCC is a key predictor of CIU at low levels of social support in the US. We also confirmed that this is not the case in the UAE. Future research opportunities to advance this study were discussed.

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Section: Discussionmentioning

confidence: 99%

Self-concept clarity, social support, and compulsive Internet use: A study of the US and the UAE

Quiñones

Kakabadse

2015

Computers in Human Behavior

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“…Previous studies used individual cultural dimensions within different contexts. Baker et al (2013) used three of Hofstede's dimensions as moderators in the relationship between emotions and complaint behaviour. Soares (2005) studied the effect of individual cultural dimensions on exploratory and risk taking behavior, supporting the CVSCALE.…”

Section: Conclusion and Limitationsmentioning

confidence: 99%

Keeping up with the Joneses – the Effect of Individual Cultural Values on Conspicuous Consumption

Kıymalıoğlu¹,

Yaraş²,

Ünal³

2018

ibr

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This paper aims to investigate the relationship between individual cultural values and brand consciousness, and the effect of this relationship on conspicuous consumption. Individual cultural values scale developed by Yoo et al. (2011), based on five dimensions of national culture propounded by Hofstede, were used to develop hypotheses pertaining to their effects on brand consciousness and the effect of brand consciousness on conspicuous consumption. Results of the study provide support for some of the hypothesised effects which suggest that indeed, certain dimensions of culture are key factors in determining whether or not consumers use brands as status symbols and for showing off. The finding that conspicuous consumption is used as a tool for expressing our power distance and masculinity values reveals the symbolic value of consumption. These results offer possibilities for using cultural values on an individual level and analysing their effect on consumption attitudes of consumers.

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“…Studies of complaining cross-culturally have been approached from various academic disciplines: psychology (Kowalski, 1996), sociology (Alicke et al, 1992), studies of culture (Szymkow, Wojciszke, & Baryla, 2003;Wojciszke, 2004Wojciszke, /2005, as well as interdisciplinary work (Chebat, Kerzazi, and Zourrig, 2010;Au, Buhalis, & Law, 2014;Chaudhary, 2017). The phenomenon has been examined as both a means to an end within business settings (Garrett & Meyers, 1996;Baker, Meyer, & Chebat, 2011) and advertising, as well as a valuable practice on its own (Lee & Hall, 2009). Research has explored the expressive norms of dissatisfaction and negative views of the world, which are focal for complaining practices, arguing that such dissatisfaction seems to go bidirectionally, where expressed negative affective states may potentially become actual beliefs and statuses (Wojciszke, 2004(Wojciszke, /2005.…”

Section: Theoretical Framework and Research Questionsmentioning

confidence: 99%

A cry and an outcry:Oplakvane(complaining) as a term for communication practice

Sotirova

2018

Journal of International and Intercultural Communication

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This study examined the term oplakvane in Bulgarian discourse. It refers to a communication practice-similar to complaining-and a range of associated cultural meanings for ways to construct a socioeconomic and political reality. Data for this study included naturally occurring talk recorded during social events, interview responses from 50 participants, and a range of media postings from newspapers and online sources. These were examined through the lens of ethnography of communication and studies of terms for talk. By examining the term's context, potency, use, messages, meanings, and enactments, a larger cultural landscape is made available, illustrating how oplakvane not only describes negative talk, but references a communication ritual that serves to: 1) release the frustrations of everyday life, 2) celebrate and reinforce feelings of fate and despair, and 3) identify and locate a national Bulgarian character.

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Cultural impacts on felt and expressed emotions and third party complaint relationships

Cited by 47 publications

References 34 publications

Self-concept clarity, social support, and compulsive Internet use: A study of the US and the UAE

Self-concept clarity, social support, and compulsive Internet use: A study of the US and the UAE

Keeping up with the Joneses – the Effect of Individual Cultural Values on Conspicuous Consumption

A cry and an outcry:Oplakvane(complaining) as a term for communication practice

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