Culture change: Improving quality of life by enhancing dining experience in a skilled nursing facility

Bhat, C.J.; Wagle, A.; McProud, L.; Ousey, Suzanne

doi:10.1080/15378020.2016.1175901

Cited by 7 publications

(12 citation statements)

References 8 publications

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“…(4) food and beverage services (Bhat et al, 2016;Chou et al, 2003;Goh et al, 2013;Joung et al, 2015); (5) location (Bäumker et al, 2012;Bekhet et al, 2009;Walker and McNamara, 2013); (6) design (Chou et al, 2003;Lee, 2020aLee, , 2020bSong and Jang, 2020); (7) cost and value (Genworth, 2019;Pearson et al, 2019;Zarem, 2010); (8) availability of activities (Cutchin et al, 2010;Liu et al, 2020aLiu et al, , 2020b; (9) sociopsychological factors (Erickson and Krout, 2001;Lee, 2020aLee, , 2020bLee and Severt, 2017;Plys and Qualls, 2020); (10) spiritual environment (McFadden and Jacobson, 2003;Nichols, 2013); and (11) medical services (Dys et al, 2021;Krout et al, 2002;Young et al, 2010).…”

Section: Literature Review 21 Factors Affecting Ccrc Resident Satisfa...mentioning

confidence: 99%

“…2.1.4 Food and beverage services. Food and beverage services are deemed as imperative for older adults residing in CCRCs (Bhat et al, 2016). CCRC facilities generally provide three meals per day for residents.…”

Section: Exploringmentioning

confidence: 99%

“…Although some studies indicated that food service played an essential role in resident satisfaction (Curtis et al , 2005; Goh et al , 2013; Seo and Shanklin, 2005, 2007), other studies discovered that the social environment in CCRCs was more important than the physical environment in affecting resident satisfaction (Cutchin, 2010; Erickson and Krout, 2001). After reviewing prior literature related to senior living, including academic and industry articles and informal discussions with CCRC residents and experts working in the senior living industry, we identified several CCRC attributes and grouped them under 11 categories: management (Abrahamson et al , 2013; Lee and Severt, 2018; Wilson, 2007); staff (Lee, 2020a, 2020b; Park and Sok, 2020; Song and Jang, 2020); rooms (Chou et al , 2003; Lee, 2020a, 2020b); food and beverage services (Bhat et al , 2016; Chou et al , 2003; Goh et al , 2013; Joung et al , 2015); location (Bäumker et al , 2012; Bekhet et al , 2009; Walker and McNamara, 2013); design (Chou et al , 2003; Lee, 2020a, 2020b; Song and Jang, 2020); cost and value (Genworth, 2019; Pearson et al , 2019; Zarem, 2010); availability of activities (Cutchin et al , 2010; Liu et al , 2020a, 2020b); sociopsychological factors (Erickson and Krout, 2001; Lee, 2020a, 2020b; Lee and Severt, 2017; Plys and Qualls, 2020); spiritual environment (McFadden and Jacobson, 2003; Nichols, 2013); and medical services (Dys et al , 2021; Krout et al , 2002; Young et al , 2010). …”

Section: Literature Reviewmentioning

confidence: 99%

“…food and beverage services (Bhat et al , 2016; Chou et al , 2003; Goh et al , 2013; Joung et al , 2015);…”

Section: Literature Reviewmentioning

confidence: 99%

“…Senior living facilities have become the new frontier of hospitality management (Pizam, 2014). In the same vein, as an emerging research area, senior living management has started to attract great attention from hospitality scholars, and several senior living-related research studies have been published in hospitality journals (Bhat et al , 2016; Chaulagain et al , 2021; Lee and Severt, 2017; Lee and Severt, 2018; Lee, 2020a, 2020b; Pizam, 2014).…”

Section: Introductionmentioning

confidence: 99%

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What matters, and what matters most? Exploring resident satisfaction in continuing care retirement communities

Chaulagain

Pizam

2022

IJCHM

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Purpose Resident satisfaction is a catalyst for continuing care retirement communities (CCRCs) to enhance their competitiveness in the expanding senior living market. CCRC attributes play an imperative role in resident satisfaction when older adults reside in these communities. The purpose of this study was to identify the attributes that affect CCRC resident satisfaction and quantify their relative levels of importance. In addition, the impact of resident satisfaction on word of mouth (WOM) and satisfaction with life was examined. Design/methodology/approach The proposed hypotheses were tested by performing structural equation modeling on the data collected from 332 CCRC residents throughout the USA. Findings The study results revealed that all 10 of the CCRC attributes identified in this study significantly influenced resident satisfaction. Sociopsychological factors had the strongest influence on resident satisfaction, followed by cost and value, medical services, availability of activities, food and beverage services, design, rooms, management and staff, location, and spiritual environment. The study results further indicated that resident satisfaction had a positive impact on WOM and satisfaction with life. Practical implications This study provides significant practical implications for CCRC owners and operators to help them better identify the types of CCRC attributes and their relative levels of importance for resident satisfaction. Originality/value This study is one of the first comprehensive studies to identify CCRC attributes associated with resident satisfaction and examine the impact of resident satisfaction on satisfaction with life within the senior living field.

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