“…When the development of education made the core of the needs of a prosperous society, it becomes even more positive when it finds a place among youths who suffer from educational dropouts in the early stages but bounce back and continue their commitment to continue their studies. In this case, service-RBV application (Lawless et al, 2019;Novikova et al, 2019;Zarifis, 2019;Bhatti et al, 2020;Berbegal-Mirabent et al, 2020;Dev, 2020;Ahinfu et al, 2021;Di Cataldo et al, 2021;Sobaih et al, 2020;Klein et al, 2021;Steinmetz et al, 2021) in the urban higher education institutions will produce highly credible and competent young people; it should also be an effective tool for providing quality human resources (Altinay et al, 2020;Bhattacharyya et al, 2020) In addition, it will also help organizations be better competitive when having better knowledgeable and skilled employees to carry out tasks more maturely and rationally. It is crucial for the continuity of the organization as well as the competence of the services provided.…”