2000
DOI: 10.1362/026725700785100523
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Customer Confusion: The Mobile Phone Market

Abstract: The healthy lifestyle is a growing trend that involves the search for general well-being and physical, mental, and emotional health, leading the consumer to improve their eating habits and dedicate time to their physical activity and the implements required for its development. The consumer is more exposed to external stimuli that affect their decisions, opening the way for a consumer of trends and knowledge, derived from the digital age, where by having greater access to information about products and brands,… Show more

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Cited by 182 publications
(165 citation statements)
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“…Confused consumers are more ambiguous, more complex and require more information about the product (Turnbull et al, 2000). Chen and Chang (2013) treat green consumer confusion as a consumer failure.…”
Section: The Effect Of Greenwash On Green Consumer Confusionmentioning
confidence: 99%
See 1 more Smart Citation
“…Confused consumers are more ambiguous, more complex and require more information about the product (Turnbull et al, 2000). Chen and Chang (2013) treat green consumer confusion as a consumer failure.…”
Section: The Effect Of Greenwash On Green Consumer Confusionmentioning
confidence: 99%
“…Chen and Chang (2013) treat green consumer confusion as a consumer failure. Similar to the definition of Turnbull et al (2000), they define green confusion "as a failure to make a correct interpretation about product"s environmental characteristics" (Chen and Chang, 2013). Walsh et al (2007) claim that greenwash can cause consumers to be overloaded with information and to complicate the evaluation of the product.…”
Section: The Effect Of Greenwash On Green Consumer Confusionmentioning
confidence: 99%
“…La confusión del consumidor se ha definido como un fallo cognitivo (Alonso & Arboleda, 2009;Turnbull, Leek, & Ying, 2000) y sólo en pocos casos se ha explicado la confusión teniendo en cuenta el proceso emocional del consumidor (Jacoby, Speller, & Berning, 1974;Kohli & Thakor, 1997). En síntesis, la confu-.…”
Section: El "Me Too" Es Una Generalizaciónunclassified
“…However, this study is targeting the main mobile phone contract elements that mobile phone suppliers can offer to customers. This may in turn help in providing the right mobile packages for customers and minimizing consumers' confusion [20]. Also, this study is important while it discusses the mobile service provider itself in addition to what they offer from mobile services.…”
Section: Introductionmentioning
confidence: 99%