Exploring the Main Factors Affecting Consumer Choice of Mobile Phone Service Provider Contracts

Alshurideh, Muhammad Turki

doi:10.4236/ijcns.2016.912044

Cited by 15 publications

(4 citation statements)

References 28 publications

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“…The adoption of new technology such as mobile technology is facilitated by the perceived usefulness and perceived ease of use [42,97,98]. It was stated in the "TAM and other relevant studies that these factors have a significant impact on the behavioral intention to use.…”

Section: Core Tam Constructs"mentioning

confidence: 99%

Investigating a theoretical framework for e-learning technology acceptance

Kurdi

Alshurideh

Salloum

2020

IJECE

131

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E-learning has gained recognition and fame in delivering and distributing educational resources, and the same has become possible with the occurrence of Internet and Web technologies. The research seeks to determine the factors that influence students' acceptance of E-learning and to find out the way these factors determine the students' intention to employ E-learning. A theoretical framework was developed based on the technology acceptance model (TAM). To obtain information from the 270 university students who utilized the E-learning system, a questionnaire was formulated. The results revealed that “social influence, perceived enjoyment, self-efficacy, perceived usefulness, and perceived ease of use” are the strongest and most important predictors in the intention of and students towards E-learning systems. The outcomes offer practical implications for practitioners, lawmakers, and developers in effective E-learning systems implementation to improve ongoing interests and activities of university students in a virtual E-learning atmosphere, valuable recommendations for E-learning practices are given by the research findings, and these may turn out to be as guidelines for the efficient design of E-learning systems.

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Section: Core Tam Constructs"mentioning

confidence: 99%

Investigating a theoretical framework for e-learning technology acceptance

Kurdi

Alshurideh

Salloum

2020

IJECE

131

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“…Product variety is what distinguishes products produced by the same company. Alshurideh (2016) stated that Product variety is a company's strategy in fulfilling customer desires and expectations. Someone's feelings of pleasure or disappointment that arise after comparing expectations with the performance of service providers.…”

Section: Introductionmentioning

confidence: 99%

Analysis of Product Variation, Quality of Service and Their Effect on Customer Satisfaction

Norawati¹,

Arman²,

Ali³

et al. 2021

ijebd

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Purpose: This research aims to determine the effect of either partially or simultaneously of the variable product variation and service quality on customer satisfaction Design/methodology/approach: The data used of primary data which obtained by questionnaire, observation, interview and documentation methods. The sample is 96 customers done by accidental sampling method. The data analysis tool used multiple linear regression model, while hypothesis testing was done by F test and t test at five percent alpha Findings: The result reveal that the product variation and service quality had a significant simultaneous and partial effect on customer satisfaction, furthermore there is evidence the strong relationship between the variables of product variation and service quality with customer satisfaction Research limitations/implications: This research is only carried out in one company as the object of research. Further researchers can conduct research from several companies so that the study results can be generalized Practical implications: The results of this study will provide to the management and the company in increasing profitability through consumer satisfaction. The results of the study also provide theoretical implications as a reference in costumer satisfaction. Originality/value: Determine the effect of product variations and service quality either simultaneously or partially on customer satisfaction. Paper type: Research paper

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“…Increasingly, airline companies are adopting customer-centric strategies, programs, tools, and technology for efficient and effective management of customer relationships. They realize the need for in-depth and integrated customer knowledge to build close and cooperative partnering relationships with their customers to increase repeat buying and the mutual relationship becomes economically valuable [17] [18] [19] [20] [21]. The emergence of a new channels and technologies is significantly altering how companies interface with their customers, development bringing about a greater degree of integration between marketing, sales, and customer service functions in organizations.…”

Section: Introductionmentioning

confidence: 99%

Supply Chain Integration and Customer Relationship Management in the Airline Logistics

Alshurideh¹,

Alsharari²,

Kurdi³

2019

TEL

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This paper aims to explain the relationship between supply chain integration (SCI) and customer relationship management (CRM) in the Emirates airline (EA) logistics. The paper adopts qualitative research methodology and presents an interpretive case study approach. The study uses triangulation method of data collection including interviews, observations, and documents and archival records. This study can be considered as one of important studies because it links between logistics and airlines management in the emerging economy. It provides a model for an aspiring company to strategically manage customer relationships and shows that good CRM can promote business growth, customer retention, and revenues generation. The study provides important implications for both academics and practitioners alike through the implementation of CRM to gain a competitive advantage over their rivals. The study concludes that the ability to promote the operating leverage, innovation, and entrepreneurship ideas, as well as a visionary management team, is essential for EA. It also concludes that the process of SCI can be improved from internal logistics processes to external integration with suppliers and customers, and such integration can be achieved via the CRM system. The study recommends that airlines industry need to make strategic efforts to be more competitive in the supply chain core of business by reducing logistics costs and satisfying the needs of their customers.

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Exploring the Main Factors Affecting Consumer Choice of Mobile Phone Service Provider Contracts

Cited by 15 publications

References 28 publications

Investigating a theoretical framework for e-learning technology acceptance

Investigating a theoretical framework for e-learning technology acceptance

Analysis of Product Variation, Quality of Service and Their Effect on Customer Satisfaction

Supply Chain Integration and Customer Relationship Management in the Airline Logistics

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