Customer experience and commitment in retailing: Does customer age matter?

Enablers and Inhibitors of AI-Powered Voice Assistants: A Dual-Factor Approach by Integrating the Status Quo Bias and Technology Acceptance Model

“…In alignment with the research by Plecher (2020) which stated that the Indian median age as of 2020 can be estimated to be 28.4 years, we divided the age group below 28 years as young and above 28 years as an older sample. A similar methodology is followed in the previous studies (Khan et al, 2020). Prior to estimating the relationships in multi-group analysis, multigroup CFA was first performed to verify the undimensionality and convergent validity of the constructs (Anderson & Gerbing, 1988).…”

Protective measures against COVID-19 and the business strategies of the retail enterprises: Differences in gender, age, education, and income among shoppers

“…Previous studies ( Engemann and Wall, 2009 ; Khan et al, 2020 ; Kaswengi and Diallo, 2015 ) indicated that changes in the consumption behavior during crisis periods are based on demographic characteristics, which include gender, age, education, and income. More specifically, previous research on gender differences ( Czeisler et al, 2020 ) suggested that although men and women had similar attitudes and behaviors regarding public health measures, a higher percentage of women reported avoiding public spaces, wearing face coverings while in public, and being more supportive of social distancing.…”

Dimensions of Retail Customer Experience and Its Outcomes: A Literature Review and Directions for Future Research

“…Of the 35 empirical papers, 13 had researched CX as a dependent variable or as a moderator and, hence, lacked findings on the outcomes of CX. Moreover, Khan et al's [21] study was excluded because they included service providers like travel agencies as well as restaurants, hence, did not purely focus on retailing. For the final set of 21 papers, we focused on CX measurements and their outcomes, reviewing the theoretical framework and findings sections.…”