2017
DOI: 10.1007/978-3-319-67603-6_32
|View full text |Cite
|
Sign up to set email alerts
|

Customer Oriented Strategy and Business Performance in Tourism and Hospitality Industry

Help me understand this report

Search citation statements

Order By: Relevance

Paper Sections

Select...
2
1
1
1

Citation Types

0
6
0

Year Published

2020
2020
2024
2024

Publication Types

Select...
5
1

Relationship

0
6

Authors

Journals

citations
Cited by 7 publications
(7 citation statements)
references
References 33 publications
0
6
0
Order By: Relevance
“…The widespread adoption of CVC across the hospitality industry reveals variations in specific goals, strategies, and implementation approaches among hotels. The continued relevance of the Resource-Based View (RBV) framework is underscored by this variability, which emphasizes the strategic significance of unique and valuable resources in achieving sustainable competitive advantage (Papaioannou, 2018). CVC may be leveraged by all hotels, but the specific resources they aim to acquire, the partnerships they seek to foster, and the innovation pathways they pursue can differ significantly based on their strategic objectives and competitive positioning.…”
Section: Discussion Through Theoretical Lensesmentioning
confidence: 99%
“…The widespread adoption of CVC across the hospitality industry reveals variations in specific goals, strategies, and implementation approaches among hotels. The continued relevance of the Resource-Based View (RBV) framework is underscored by this variability, which emphasizes the strategic significance of unique and valuable resources in achieving sustainable competitive advantage (Papaioannou, 2018). CVC may be leveraged by all hotels, but the specific resources they aim to acquire, the partnerships they seek to foster, and the innovation pathways they pursue can differ significantly based on their strategic objectives and competitive positioning.…”
Section: Discussion Through Theoretical Lensesmentioning
confidence: 99%
“…Afterward, the observation on the website of mid-star hotels in Indonesia was conducted to verify the factors found during the literature review. Website analysis was used to confirm that those factors were applied in this context (Papaioannou et al, 2014). Qualitative research was performed through interviews and a focus group discussion.…”
Section: Methodsmentioning
confidence: 99%
“…Frontline employees offer better services through consumer orientation and demonstrate a higher overall performance (Hughes et al, 2013;Jaramillo et al, 2007;Lussier and Hartmann, 2017;Terho et al, 2015). Employees' client orientation also enhances creativity and business performance (Herrero et al, 2018;Jeng, 2018;Leckie et al, 2017;Papaioannou et al, 2018).…”
Section: Research Model and Hypothesesmentioning
confidence: 99%