Customer perspective of Trans Metro Pekanbaru service on corridor Pandau-Ramayana

Muttaqin, Muchammad Zaenal; Zaini, Abdul Kudus

doi:10.1051/matecconf/201818110002

Cited by 2 publications

(2 citation statements)

References 3 publications

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“…Special case for this research was the research would evaluate services of Trans Metro Pekanbaru amidst the COVID-19 pandemic. Theoretically, alterations in the performance of public transportation in Pekanbaru City will have an impact on the confidence of the general public in selecting TMP as a mode of transportation [4].…”

Section: Figure 1 Trans Metro Pekanbarumentioning

confidence: 99%

The Performance Analysis of Trans Metro Pekanbaru During the COVID-19 Pandemic

Muttaqin,

Ramanda,

Zaini

et al. 2024

JTSP

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During the COVID-19 pandemic, the Trans Metro Pekanbaru bus manager limited the number of passengers, operating hours, and rit. This policy follows the implementation of the transition period towards a new normal in Pekanbaru City. This government policy’s enactment has influenced the performance of Trans Metro Pekanbaru public transportation during the COVID-19 pandemic. This study analyzes the performance of Trans Metro Pekanbaru public transportation during the COVID-19 pandemic based on passenger operations and perceptions. The research methods used in this study are quantitative and qualitative. The data analysis used is an analysis of operational performance data during the COVID-19 period and an analysis of passenger perceptions of service performance during the COVID-19 period. The results of this study show that the operational performance of Trans Metro Pekanbaru public transportation during the COVID-19 pandemic based on load factor, headway, and frequency indicators is considered insufficient. The average load factor value on all routes is below 70%, with the highest and lowest average values being 42% on the Ramayan – Pandau route and 2% on the Unilak – route Palas Kingdom. The average headway value on all routes is more than 10 minutes, with the highest average being 63 minutes on the BRPS – UIN and Ramayana – Unilak routes. The average frequency value on all routes only reaches 1-3 vehicles/hour, with the highest average being 5 vehicles/hour on the Ramayana route - Pandau. Based on passenger perception, it shows that passenger perception of the quality of Trans Metro Pekanbaru public transportation services during the COVID-19 pandemic is considered good. This can be seen from the average score of respondents’ assessment of 74.86%.

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Section: Figure 1 Trans Metro Pekanbarumentioning

confidence: 99%

The Performance Analysis of Trans Metro Pekanbaru During the COVID-19 Pandemic

Muttaqin,

Ramanda,

Zaini

et al. 2024

JTSP

View full text Add to dashboard Cite

show abstract

“…Public transport is passenger transport carried out by a rental or pay system. Included in the definition of passenger public transport are city transport (buses, minibuses, and so on), trains, water transport and air transport [3].Public transport was an effective solution for the city that happened about high density for the road. Congestion that occurs in an urban area is mostly caused by the number of private vehicles that have more activities on the road [4].…”

mentioning

confidence: 99%

Study of Passenger Perceptions for Public Transport During Covid 19 in Pekanbaru, Indonesia

Muttaqin,

Irfan Ramanda,

Cyintia Kumala Sari

2023

JIM

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During the COVID-19 pandemic, the manager of the Trans Metro Pekanbaru bus limited the number of passengers, operating hours, and rit. This policy follows the implementation of a transition period to the new normal in Pekanbaru City. With the enactment of this government policy, it has made an impact on the performance of Trans Metro Pekanbaru public transportation during the COVID-19 pandemic. This study analyzes the performance of Trans Metro Pekanbaru public transportation during the COVID-19 pandemic based on passenger operations and perceptions. The research methods used in this study are quantitative and qualitative. The data analysis used is the analysis of operational performance data during the COVID-19 period, and the analysis of passenger perceptions of service performance during the COVID-19 period. The results of this study show that the operational performance of Trans Metro Pekanbaru public transportation during the COVID-19 pandemic based on load factor, headway, and frequency indicators is considered poor. The average load factor value on all routes is below 70%, with the highest and lowest average values being 42% on the Ramayan – Pandau route and 2% on the Unilak – Palas Raya route. The average headway value on all routes is more than 10 minutes, with the highest average score being 63 minutes on the BRPS - UIN and Ramayana - Unilak routes. The average frequency value on all routes is only 1-3 vehicles/hour on average, with the highest average value being 5 vehicles/hour on the Ramayana - Pandau route. Based on passenger perceptions, it shows that passengers' perceptions of the quality of Trans Metro Pekanbaru public transportation services during the COVID-19 pandemic are considered good. This can be seen from the average score of respondents' assessment of 74.86%.

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Customer perspective of Trans Metro Pekanbaru service on corridor Pandau-Ramayana

Cited by 2 publications

References 3 publications

The Performance Analysis of Trans Metro Pekanbaru During the COVID-19 Pandemic

The Performance Analysis of Trans Metro Pekanbaru During the COVID-19 Pandemic

Study of Passenger Perceptions for Public Transport During Covid 19 in Pekanbaru, Indonesia

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