Customer satisfaction analysis of the healthy elderly to investigate the association among happiness, health status, and well-being using the Happiness &amp; Health Feeling Scale

Teraoka, Kaori; Suzuki, M.; Ueda, Yuito; Shimanouchi, Norio

doi:10.1589/jpts.31.751

Cited by 2 publications

(1 citation statement)

References 18 publications

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“…Определение ключевых точек тела человека Identification of key points of the human body [[0, 329, 117], [1,348,76], [2,362,73], [3,376,70], [4,310,83], [5,298,85], [6,286,86], [7,408,67], [8,282,90], [9,364,137], [10,317,146], [11,519,172], [12,242,217], [13,613,352], [14,190,417], [15,675,532], [16,132,592], [17,712,572], [18, Алгоритм классификации сотрудников и посетителей (рис. 5) за счет вычисления вхождений цветов униформы в установленный ранее (на моменте обучения) цветовой диапазон производит классификацию сотрудников и посетителей (рис.…”

Section: координаты ключевых точек тела человека Coordinates Of Key P...unclassified

Automated Recognition and Control of Human Interaction by Video Image

Ulyev

Donsckaia

Zubkov

2023

jour

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The purpose of research is to increase the efficiency of recognition and control of interaction between buyers and sellers of stores by developing a model of automated recognition and control of human interaction by video image. Methods. The research is aimed at solving the fundamental scientific problem of developing models and methods for monitoring and recognizing human interaction by video image. At the moment, the sphere of trade is rapidly developing, there are more and more online resources that take over a significant part of the flow of customers, and therefore, ordinary stores and shopping centers need to introduce new ways and methods of interacting with customers, and therefore provide a better service. Modern companies are trying to solve this problem in different ways: counting visitors, monitoring devices, various neural network solutions, and so on. However, none of the currently available offers on the market is able to automatically classify a person as a buyer or seller by video image, as well as to assess the degree of customer satisfaction with the service provided. To remedy this situation, methods and models have been developed that make it possible to develop software based on them, with the help of which it will be possible to determine the satisfaction of visitors and customers, recognize customers and sellers among people and determine the quality of employees' work. Results. Models and methods for classifying customers and sellers by uniform, methods for determining the level of interaction between sellers and customers based on algorithms for determining the satisfaction of visitors andcustomers by voice and face, and algorithms for determining the quality of employees' work have been developed. Conclusion. As a result, models have been developed that allow improving the quality of interaction between sellers and customers by video image.

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Section: координаты ключевых точек тела человека Coordinates Of Key P...unclassified

Automated Recognition and Control of Human Interaction by Video Image

Ulyev

Donsckaia

Zubkov

2023

jour

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Using an online journal club to improve Asian speakers’ comfort in using English to discuss and understand research papers written in English

Tsuchiya

Saeteaw

Subongkot

et al. 2022

J Oncol Pharm Pract

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Introduction This study aimed to evaluate the participants’ comfort in understanding research papers written in English and discussing such research in English via an Asian online journal club. Methods A self-administered online survey was delivered to seven journal club meeting attendees from July 2020 to July 2021. A customer satisfaction analysis was performed to assess the association between the participants’ perspectives on program logistics and satisfaction. Results The recovery rate was 37.0% (44/119). After participating in the journal club, the median scores of critical appraisal skills, knowledge and/or pharmaceutical care skills in clinical practice, and discussion skills in English (assessed using a seven-point Likert scale) improved significantly (compared to pre-participation median scores) from 4 (interquartile range [IQR]: 3–5) to 5 (IQR: 4–6), 5 (IQR: 4–5) to 5 (IQR: 5–6), and 4 (IQR: 2–5) to 5 (IQR: 3–5), respectively ( P < 0.0001). The respondents also expressed great appreciation for the benefits and overall qualities of the journal club. Additionally, regarding patient care behavior after participation in the journal club, 34 (77.3%), 17 (38.6%), 16 (36.4%), and 14 (31.8%) respondents reported improvement in “drug information services,” “patient assessments,” “patient counseling,” and “multidisciplinary rounds,” respectively. Customer satisfaction analysis revealed that sharing information, mutual discussion, a shift system of presenters and co-chairs, and session duration should be improved as a matter of highest priority. Conclusion The findings suggest that our program could be helpful for Asian pharmacists, pharmacy students, and faculty members of the department of pharmacy.

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Customer satisfaction analysis of the healthy elderly to investigate the association among happiness, health status, and well-being using the Happiness & Health Feeling Scale

Cited by 2 publications

References 18 publications

Automated Recognition and Control of Human Interaction by Video Image

Automated Recognition and Control of Human Interaction by Video Image

Using an online journal club to improve Asian speakers’ comfort in using English to discuss and understand research papers written in English

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