Data driven decisions: using data to inform process changes in libraries

Veldof, Jerilyn R.

doi:10.1016/s0740-8188(99)80004-8

Cited by 10 publications

(3 citation statements)

References 9 publications

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“…40‐2) described the libraries at the University of Arizona, under the leadership of Carla Stoffle, which replaced a hierarchical organizational model with a “flat” organization model that empowered library staff, and allowed the library to adapt quickly and with flexibility to change when undergraduate education became a measurable outcome of accountability for the university. In addition, Veldof (1999, p. 32) studied organizational enhancements in the University of Arizona Library system related to the application of the principles of “total quality management” (TQM). At the national level in the US, funding priorities reflect the focus on change.…”

Section: Background and Review Of The Literaturementioning

confidence: 99%

Library leadership in times of crisis and change

Winston

Quinn²

2005

New Library World

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PurposeThis paper addresses the coverage of issues related to crisis and societal change in the scholarly literature in relation to libraries, information services, and access to information and the leadership role of librarians and libraries in addressing such issues.Design/methodology/approachThe paper provides an overview and analysis of the general issue of change in the literature review, as well as a discussion of war and terrorism, civil and natural disasters, social movements, medical and healthcare crises and needs, and large‐scale economic and technological shifts. The research results address the extent to which these major economic, political, technological and social changes have been addressed in four quarterly, peer‐reviewed library and information science journals over the past six years and the extent to which the focus of the published research and discussion has shifted over the past six years.FindingsResearch based on analysis of the journal literature reflects the documentation of practices and research results in library and information science. The research results indicate increased focus on war and terrorism and large‐scale economic and technological change, as related to information services, in the literature, during and after 2001, but less focus on information access, despite the impact of war and terrorism on library collections and resulting legal and policy decisions related to access to information.Research limitations/implicationsAs a result of the limited focus on research and discussion of leadership in the peer‐reviewed journals included in the research study and the fact that the articles that addressed the role of libraries and librarians in addressing various aspects of crisis and change did not also identify the roles as those of leadership, there is the need for research and publication to document the examples of library leadership that may be taking place, but which are not reflected in the research literature.Practical implicationsThe efforts undertaken to influence the policy‐making and legislative processes, to provide access to information, and to design and provide information resources and services have not been articulated in the literature as leadership roles, in particular. Thus, the analysis of the literature appears to indicate further opportunities for leadership at the local, national and international levels, consistent with the numerous examples reflected in the literature.Originality/valueIn general, there is limited focus on research and discussion of leadership in the scholarly journals in library and information science. This paper provides a comprehensive analysis of the major economic, political, technological and social changes internationally, over the past six years, and addresses the extent to which the efforts of librarians and libraries to address these issues have been documented in the research literature.

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Section: Background and Review Of The Literaturementioning

confidence: 99%

Library leadership in times of crisis and change

Winston

Quinn²

2005

New Library World

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“…Fostering an environment of continuous improvement by incorporating theory and methods from other disciplines into technical services processes has not been extensively explored in the literature. bPursuing the Three Ts: How Total Quality Management, Technology, and Teams Transformed the Cataloging Department at Penn StateQ [13] and bData Driven Decisions: Using Data to Inform Process Changes in Libraries,Q [14] however, are two journal articles that come close.…”

Section: Literature Searchmentioning

confidence: 99%

The impact of an accelerated improvement workshop on ordering and receiving

Alexander¹,

Williams

2005

Library Collections, Acquisitions, & Technical Services

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In collaboration with the Boeing Company, Wichita State University (WSU) Libraries and the Wichita State University Industrial Engineering Department employed Kaizen and Lean Management principles to successfully implement an accelerated improvement workshop (AIW) in the Libraries' Technical Services Department. This case study explains the development of the Kaizen team, planning and training, Kaizen, and Lean Management theory and terminology, and the method used to reduce processing time. Materials processing time was reduced from 25 to 15 days. The team concluded that the AIW event had beneficial results and suggests AIW applications in other library units. D

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“…Since access to resources was funded from the learning materials budget along with ownership, the library's collection development policy had to be reworked and aggressive information delivery programmes put in place (Schafer and Thornton, 1999). Improvements to services and customer satisfaction have been made possible at the Arizona University Libraries through the use of data collection and analysis methods derived from a TQM programme (Veldof, 1999). Severe economic constraints in the early 1990s forced all nine libraries in the California University system to take positive action in the form of strategic initiatives to provide information critical to planning and address the issues faced by the libraries which enabled them to``go with the flow instead of being swept upstream (Helfer, 1999a).…”

Section: Environmental Influencesmentioning

confidence: 99%