Dealing with High Talent Turnover through Talent Engagement Strategies: A Study of the Hotel Sector in Thailand

Abstract

The hotel sector faces high team member turnover, incredibly talented workers who can contribute to outstanding performance and levelling world-class standards. Hotels need strategies to engage their talent effectively to maintain competitiveness. This paper used qualitative research, of which (38) semi-structured interviews were accompanied by key informants at the management level and supplemented by documentation and observation. The research revealed that effective talent engagement is linked directly to the well-known theory of effective talent management. Thus, the national culture influences talent engagement strategies. Within Thai culture, managers act as ‘parents’ and build strong interpersonal relationships.

The Effect of Digital Talent and Digital Capability on Bank Performance: Perspective of Regional Development Bank Employees

“…From the resource-based theory (RBT) perspective, individuals can be a source of sustainable competitive advantage that is not of high value, is unique and is difficult to imitate (Luna-Arocas et al, 2020). Therefore, talented employees within the company have important and strategic roles (Ibrahim & Al Omari, 2020;Kabwe & Tripathi, 2019;Kaewsaeng-on et al, 2021;Kravariti et al, 2022;Luna-Arocas et al, 2020).…”