acknowledgment of the potential of the HR SSC for the HR function, the business, and the organization as a whole and put an end to the relentless headcount reduction objectives. Moreover, they support the creation of the appropriate conditions for the business and the HR SSC to realize a pro-active, innovative, flexible, and responsive HR function and subsequently enable the HR SSC to integrate the fragmented HR function and, together with the other stakeholders in HR delivery, create value for the business and increase the strategic impact of its function. CHAPTER 2: Conceptuali sing the Capabilities and Value Creation of HRM Shared Service Models C h a p t e r 2 : C o n c e p t u a l i z i n g t h e C a p a b i l i t i e s a n d V a l u e C r e a t i o n o f H R M S h a r e d S e r v i c e M o d e l s I was struck by the openness and willingness of HR SSC managers to share experiences and learn any way they could. Even among competing organizations, success factors, challenges, and pitfalls were shared. I was inspired by these practitioners and their joint effort to improve the concept of the HR SSM. At the same time I realized that all the HR SSCs, subjects of the discussions, differ and that there was a need for a framework that explains the outcomes of actions and configurations under different conditions.