2021 IEEE 7th International Conference on Smart Instrumentation, Measurement and Applications (ICSIMA) 2021
DOI: 10.1109/icsima50015.2021.9526328
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Decision Support System for Employee Performance Assessment for Administration Promotion Using Analytic Hierarchy Process

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Cited by 4 publications
(3 citation statements)
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“…Dalam Aspek Sumber Daya Manusia (SDM), Pegawai/Karyawan adalah individu yang menyumbangkan layanan(jasa), baik dalam bentuk pemikiran maupun upaya fisik, dan menerima imbalan yang telah ditetapkan oleh perusahaan atau organisasi tempat mereka bekerja [7]. Kinerja pegawai memiliki peran yang sangat penting dalam menentukan keberhasilan dan performa keseluruhan suatu organisasi [8] [9][10] [11]. Pandangan tentang pentingnya kinerja pegawai mencerminkan penghargaan terhadap kontrubusi individu dalam mencapai target perusahaan.…”
Section: Pendahuluanunclassified
“…Dalam Aspek Sumber Daya Manusia (SDM), Pegawai/Karyawan adalah individu yang menyumbangkan layanan(jasa), baik dalam bentuk pemikiran maupun upaya fisik, dan menerima imbalan yang telah ditetapkan oleh perusahaan atau organisasi tempat mereka bekerja [7]. Kinerja pegawai memiliki peran yang sangat penting dalam menentukan keberhasilan dan performa keseluruhan suatu organisasi [8] [9][10] [11]. Pandangan tentang pentingnya kinerja pegawai mencerminkan penghargaan terhadap kontrubusi individu dalam mencapai target perusahaan.…”
Section: Pendahuluanunclassified
“…Traditionally, customer satisfaction has been regarded as a measurable tool that guides businesses in reaching their customers effectively. However, differing viewpoints have emerged among researchers regarding the importance of customer satisfaction versus customer loyalty, with some arguing that loyalty outweighs satisfaction, while others emphasize the role of satisfaction in driving loyalty (Jin & Lee, 2019;Kurniawan et al, 2021).…”
Section: Introductionmentioning
confidence: 99%
“…To cultivate true loyalty, businesses must consider a range of factors and adopt a comprehensive, long-term approach. Loyal customers not only make repeat purchases but also become brand advocates, spreading positive word-of-mouth and introducing the product to their networks (Gheibdoust, Gilaninia, & Taleghani, 2023;Kurniawan et al, 2021). They choose a product because of their genuine interest and connection with the business, rather than out of necessity.…”
Section: Introductionmentioning
confidence: 99%