“…Directly approaches TA -Classifying the issue [2,3,4,5,6,16,21,22,23,24,25,26,28,30,31,33,36,37,38,39,40,41,42,43] -Dealing with imbalanced data [15] Indirectly approaches TA -Analyzing historical interactions data [17,20,34] -Identifying double-meaning terms [29,32,35] -Identifying languages [18,27] -Receiving feedback…”