“…Moreover, particular AI applications, such as chatbots, have helped to improve the efficiency and privacy of the process of receiving and addressing patients' inquiries (Nadarzynski et al, 2019;Vimalkumar et al, 2021). AI enjoys a wide range of practical features that make such systems much smarter and more efficient in comparison with human intelligence, especially in relation to visuospatial processing speed, pattern recognition, and prediction of disease, thereby enabling better diagnoses (Kummitha, 2020;Simsek et al, 2020;Wahl et al, 2018). Therefore, AI can perform critical healthcare tasks as well as or better than humans, such as the diagnosis of diseases using the AI-based COVID-19 problem-solving task (Davenport & Kalakota, 2019).…”