Dental Student to Patient Communication Analysis: A Pilot Study

Bowles, Kevin; Sehgal, Harjit Singh; Santelmann, Lynn; Pham, Edward; Kohli, Richie

doi:10.1080/10410236.2018.1536953

Cited by 6 publications

(1 citation statement)

References 14 publications

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“…Similar effects operate for jargon. Findings from both medicine (Watermeyer, Thwala, & Beukes, 2021) and dentistry (Bowles, Sehgal, Santelmann, Pham, & Kohli, 2020) suggest that if interactions between medical professionals and patients involve a high level of jargon, they could result in misunderstanding and poorer patient outcomes. This is because jargon makes it difficult for patients to understand medical information (Schillinger, Bindman, Wang, Stewart, & Piette, 2004; Watermeyer et al, 2021).…”

Section: Review Of Empirical Findings Related To Language-related Mis...mentioning

confidence: 99%

The Effects of Language-Related Misunderstanding at Work

Fiset¹,

Bhave

Jha

2023

Journal of Management

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Demographic, technological, and global trends have brought the language used at the workplace to the forefront. A growing body of research reveals that language could result in misunderstanding at work, and influence employees’ performance and attitudinal outcomes. Language at work encompasses standard language (e.g., English) as well as several hybrid forms of language (non-native accents, code-switching, and jargon). We delineate how these forms of language could result in misunderstanding. We then identify relational, affective, and informational mechanisms that underlie the relationship between language-related misunderstanding and employees’ performance and attitudinal outcomes, and highlight key boundary conditions. In doing so, we uncover research gaps and identify areas for future research. We conclude with implications for theory as well as for practitioners to navigate language-related misunderstanding at work.

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