Deonance and Distrust: Motivated Third Party Information Seeking Following Disclosure of an Agent’s Unethical Behavior

Bell, Chris; Main, Kelley

doi:10.1007/s10551-011-0801-5

Cited by 12 publications

(4 citation statements)

References 42 publications

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“…That is, we used expected treatment, first‐party justice perceptions, and perceived organizational prestige as proxies for heuristic, instrumental, and relational concerns, respectively, and inferred deontic concern via (a) incremental variance accounted for in our dependent variables when controlling for these variables, and (b) an amplified effect of CSR perceptions among those high in moral identity. In short, although our results are consistent with what the deontic justice perspective would predict, we were not able to completely isolate the moral/deontic motives from other motives, highlighting the need for future CSR research to explore these differential motives in more systematic, experimental ways, as Bell and colleagues have done in the justice literature (e.g., Bell & Main, ; Rupp & Bell, ).…”

Section: Discussioncontrasting

confidence: 48%

Applicants' and Employees' Reactions to Corporate Social Responsibility: The Moderating Effects of First‐Party Justice Perceptions and Moral Identity

Rupp

Shao

Thornton

et al. 2013

Personnel Psychology

488

542

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This research explored individuals' reactions to perceived corporate social responsibility (CSR) using a multimotive framework. In 2 studies, the authors explored the boundary conditions of CSR effects among job applicants and internal employees. A scenario-based experiment (N = 81) showed that the effect of CSR perceptions on job applicants' job pursuit intentions was mitigated by applicants' first-party justice experiences, whereas it was amplified by their moral identity (Study 1). Survey data from 245 full-time employees (Study 2) further supported the interactive effects revealed in Study 1. Specifically, first-party justice perceptions attenuated the positive relationship between employees' CSR perceptions and their organizational citizenship behavior (OCB); and the relationship between CSR perceptions and OCB was more pronounced among employees high (versus low) in moral identity. Our findings bridge the CSR and organizational justice literatures, and reveal that the effects of individuals' CSR perceptions are more complicated than previously thought. The findings shed light on micro (employee)-level CSR phenomena and offer implications for both research and practice.We would like to acknowledge Monica Bielski-Boris, Robert Bruno, and Wonjoon Chung for their support of this research. We also thank David A. Waldman and two anonymous reviewers for a plethora of constructive feedback. Finally, we are indebted to Sean Cruse (United Nations Global Compact), Stephanie Klein (SHL), John Scott (APTMetrics), Sara Weiner (Kenexa, an IBM Company), and Walter Reichman (OrgVitality) for providing input on the practical significance of our work.

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Section: Discussioncontrasting

confidence: 48%

Applicants' and Employees' Reactions to Corporate Social Responsibility: The Moderating Effects of First‐Party Justice Perceptions and Moral Identity

Rupp

Shao

Thornton

et al. 2013

Personnel Psychology

488

542

View full text Add to dashboard Cite

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“…The positive relationship between positive CSR performance and trust is supported by several studies (e.g., Homburg et al 2013;Perrini et al 2010). The negative effects of negative CSR performance on trustworthiness have also been empirically validated (e.g., Bell and Main 2011;Leonidou et al 2013).…”

Section: Corporate Social Responsibilitymentioning

confidence: 66%

Does CSR Matter for Nonprofit Organizations? Testing the Link Between CSR Performance and Trustworthiness in the Nonprofit Versus For-Profit Domain

2014

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Drawing on attribution theory and expectancy violations theory, this paper examines the relevance of Corporate Social Responsibility (CSR) in the nonprofit domain. For this task, an analysis of the effects of positive and negative CSR performance on perceived trustworthiness was conducted for nonprofit and for for-profit organizations. The findings of a survey-based experiment indicate that in the nonprofit domain, positive CSR performance does not significantly affect trustworthiness, whereas negative CSR performance significantly destroys trustworthiness. Since negative CSR performance is the result of irresponsible behavior, the study's findings suggest that CSR in the nonprofit domain should be centered on ''avoiding bad.'' Résumé S'appuyant sur la théorie de l'attribution et la théorie de la violation des attentes, cet article examine la pertinence de la responsabilité sociale des entreprises (RSE) dans le secteur à but non lucratif. Pour cette tâche, une analyse des effets de la performance RSE positive ou négative concernant la fiabilité perçue a été menée pour des organisations à but lucratif et des organisations sans but lucratif. Les conclusions d'une expérience reposant sur une enquête indiquent que, dans le secteur à but non lucratif, la performance RSE positive n'affecte pas la fiabilité de manière significative tandis que la performance RSE négative anéantit considér-ablement la fiabilité. Une performance RSE négative résultant d'un comportement irresponsable, les conclusions de l'étude suggèrent que la RSE dans le secteur à but non lucratif doit se concentrer à « éviter les mauvais comportements » .Zusammenfassung Basierend auf der Attributionstheorie und der ExpectancyViolations-Theorie untersucht dieser Beitrag die Relevanz von Corporate Social Responsibility (CSR) im gemeinnützigen Sektor. Hierfür wurden die Auswirkungen von positiver und negativer CSR-Leistung auf die wahrgenommene Vertrauenswürdigkeit von gemeinnützigen und gewinnorientierten Organisationen untersucht. Die Ergebnisse einer experimentellen Studie zeigen, dass sich eine positive CSR-Leistung im gemeinnützigen Sektor nicht signifikant auf die Vertrauenswürdigkeit auswirkt, während eine negative CSR-Leistung die Vertrauenswürdigkeit signifikant beschädigt. Da eine negative CSR-Leistung das Resultat von unverantwortlichem Verhalten ist, legen die Studienergebnisse nahe, dass CSR im gemeinnützigen Sektor auf die Vermeidung von unverantwortlichen Verhaltensweisen ausgerichtet werden sollte.Resumen Recurriendo a la teoría de la atribución y a la teoría de la violación de las expectativas, el presente documento examina la relevancia de la Responsabilidad Social Corporativa (RSC/CSR) en el campo de las organizaciones sin ánimo de lucro. Para esta tarea, se realizó un análisis de los efectos del rendimiento en RSC/ CSR sobre la confianza percibida, para las organizaciones con ánimo de lucro y sin ánimo de lucro. Los hallazgos de un experimento basado en una encuesta indican que en el campo de las organizaciones sin ánimo de lucro, el ren...

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“…Consumers' trust in organizations has also been found to mediate the relationship between organizations' brand images and equity (Chen, 2010). Interestingly, distrust in a company has been found to promote consumer information seeking about the company, even in the absence of any purchase intention (Bell & Main, 2011).…”

Section: Consequences Of Individual Trust In Organizationsmentioning

confidence: 99%

At What Level (and in Whom) We Trust

Fulmer

Gelfand

2012

Journal of Management

615

200

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Despite the importance of trust across multiple levels in organizations, extant reviews have focused predominantly on trust at the individual level. A systematic review of trust research across levels and trust referents is sorely needed to synthesize the growing number of both micro and macro studies on this topic. Moreover, as trust is a linchpin for divergent areas, such as negotiation, leadership, team processes, human resource management, organizational change, entrepreneurship, and strategic alliances, a multilevel-multireferent review of trust can facilitate integration in the field of organizational sciences. In this review, the authors adopt a levels-of-analysis approach to organize the research on trust between 2000 and 2011 in multiple referents that include interpersonal, team, and organization at the individual, team, and organizational levels and analyze the similarities and differences in antecedents, consequences, and theoretical perspectives dominant at each level. Building on this foundation, the authors identify current strengths, weaknesses, and research gaps; offer recommendations for integration across levels and referents; and discuss lingering questions that research so far has overlooked. In doing so, the review offers a systematic and comprehensive view of the current state of the trust literature in organizational sciences and provides a blueprint for future research.

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Deonance and Distrust: Motivated Third Party Information Seeking Following Disclosure of an Agent’s Unethical Behavior

Abstract: unethical behavior, moral reasoning, deonance, distrust, information seeking, consumer decision making,

Cited by 12 publications

References 42 publications

Applicants' and Employees' Reactions to Corporate Social Responsibility: The Moderating Effects of First‐Party Justice Perceptions and Moral Identity

Applicants' and Employees' Reactions to Corporate Social Responsibility: The Moderating Effects of First‐Party Justice Perceptions and Moral Identity

Does CSR Matter for Nonprofit Organizations? Testing the Link Between CSR Performance and Trustworthiness in the Nonprofit Versus For-Profit Domain

At What Level (and in Whom) We Trust

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