Descriptive Analytics and Interactive Visualizations for Performance Monitoring of Extension Services Programs, Projects, and Activities

Abstract

Providing universities with high technologyenabled automation tools to support the administrative decisionmaking processes will enable them to achieve their objectives. For an institution to succeed in its everyday tasks, it should come up with the emerging and modernized management services constituted, among others, by cloud, mobile, and business analytics technology. With this, the institution's operations and management efficiency are ensured. This study aims to develop a system with descriptive analytics named as MET Online Services that will automate and optimize the monitoring of extension services key performance indicators (KPIs) in order to help the institution in making better, data-driven decisions. The dashboards and interactive visualizations of the developed system will provide quick access to real-time progress of the extension services programs, projects, and activities. Results interpretation depicted that the developed system is indeed feasible for implementation, proven to be fully-functional and passed the quality software standards of a Certified Software Quality Assurance Specialist. As the developed system satisfied the users' expectations and requirements, it would be an effective tool for the institution, extension services unit, and community, to make better strategic decisions and continuously deliver quality services to the community.

Key Performance Indicator: Concept, Implementation to Performance Management

“…The next study from (De Jesus & Buenas, 2023) where it is stated that the system developed is indeed feasible and fully functional and meets the quality standards of the Certified Software Quality Specialist program. As the developed system meets user expectations and demands, it will be a powerful tool for institutions, advisory units and communities to make better strategic decisions and continue to provide quality services to the community.…”

“…The concept of Key Performance Indicators (KPIs) has gained traction in business, organizations are realizing the need to measure and monitor their performance to make informed decisions and improve. Organizations can assess their progress in achieving their strategic and operational objectives using the framework provided by Performance Indicators (De Jesus &;Buenas, 2023), Key Performance Indicators are an important tool used to measure the performance and success of organizations in achieving their goals and objectives. These indicators provide valuable insights into various aspects of an organization's operations, allowing managers and stakeholders to monitor progress and make informed decisions.…”