Without mechanical compliance robots rely on controlled environments and precision equipment to avoid clashes and large contact forces when interacting with an external workpiece, e.g., a peg-in-hole (PiH) task. In such cases, passive compliance devices are used to reduce the insertion force (and in turn the robot payload) while guiding corrective motions. Previous studies in this field are limited to small misalignments and basic PiH geometries inapplicable to prevalent robotic and autonomous systems (RASs). In addition to these issues, our work argues that there is a lack of a unified approach to the development of passive compliance systems. To this end, we propose a higher-level design approach using robust engineering design (RED) methods. In a case study, we demonstrated this general approach with a Taguchi design framework, developing a remote centre compliant (RCC) end-effector for robotic train fluid servicing. For this specific problem, a pseudo-rigid-body model (PRBM) is suggested in order to save enormous computation time in design, modelling, and optimisation. Our results show that the compliant end-effector is capable of significantly reducing the insertion force for large misalignments up to 15 mm and 6 degrees.