Design of activities in shop floor management: A holistic approach to organisation at operational business levels in BPR projects

Abstract

Process orientation in production and business administration is a major means of increasing flexibility and speed while decreasing costs. During the past years the notion of human resources as a potential and means of ensuring flexibility in decentralised organisations gained importance. Even though systematic approaches to modelling and design of business processes and process organisation do exist, they mostly are related either to the derivation of targets on a strategic enterprise level or to specification of information technology and structures. Conversion of strategic targets into design of process activities at an operational level is usually not done in any systematic way and leaves a gap in existing methodology. This paper presents a human oriented approach to analysis and conceptual design of activities within a business process reengineering framework and its application to shop floor management.

Goal‐based business process models: creation and evaluation

“…Following Scherer and Zölch (1995), we may say we need goals because human action is driven by goals. But can we be more specific?…”

“…Human action is primarily driven by goals (Scherer and Zölch, 1995). In other words, humans have targets, wishes, desires and purposes, and try to achieve them by doing some things and by avoiding (i.e.…”

“…• In good business processes, human actors have possibilities for social interactions (Scherer and Zölch, 1995). • The business process is documented and well-defined; i.e.…”

“…• In good business processes, human actors carry out a meaningful and integrated job (Scherer and Zölch, 1995). Aspects to be considered within Object Modelling are as follows:…”