Designing for diverse stakeholder engagement in resource-intensive practices

Abstract

Despite many contributions to Sustainable HCI stressing the importance of "moving beyond the individual", a majority of HCI work is still targeted mainly at consumers or resource users. However, many stakeholders influence resource use and including such stakeholders in design work can open up new design opportunities for supporting sustainable practices. In this paper, we present results from a longitudinal study of practices related to energy improvement work in housing cooperatives. During the study, we discovered new opportunities for interactive technologies to support this work when we involved various stakeholders other than housing cooperatives. In addition, we discuss more general implications for design aiming to support diverse stakeholder engagement in practices related to resource use: which stakeholders and practices to include, temporal aspects of engagement, and opportunities for supporting shared responsibility for resource use.

Lumen: A Case Study of Designing for Sustainable Energy Communities through Ambient Feedback

“…Others studies show that learning and competing with others can be beneficial to raise awareness of sustainability issues [2,10,13,19,28]. However, our study highlights that such aspects of communal feedback can lead to consumption patterns unintended by designers as competition becomes a driving incentive.…”

Matters of concerns and user stories: ontological and methodological considerations for collaborative design processes

“…Initial key stakeholders that were involved in the user story creation were housing cooperative board members, households from the cooperatives and a local energy initiative. Later, a more extensive analysis of interesting stakeholders for future engagement was conducted, which is described in (Hasselqvist and Eriksson 2018). The first part of the design process included participation in meetings with the local energy initiative and meetings with four housing cooperative representatives to discuss the initial user stories.…”

"No powers, man!": A Student Perspective on Designing University Smart Building Interactions

“…Although techniques such as post-occupancy evaluation [10] exist as a method of directly engaging with building users, they are limited in that they are not used in an ongoing manner over the lifetime of the building. While students are lay-experts on the building [42], they have no formal training in facilities management: the perspectives of other building stakeholders will be valuable in order to bolster their knowledge and correct misconceptions [28]. Moreover, although participants were able to describe and discuss the pain-points of their experience (as in our finding on Negotiating Shared Spaces) these are difficult to get at for facilities managers through traditional feedback processes such as making a complaint [16].…”

“…Although we conducted pilot interviews with other building stakeholders [44], we did not include those individuals in the workshop to avoid diluting the perspectives of our student occupants. Per [28], inclusive buildings management processes should be codesigned with this wider network of stakeholders.…”

“…But, at a recent CHI workshop on HBI, one of the pressing questions that emerged for the community In addressing these questions, we develop new understandings for HBI by contributing an account of the student perspective for design, as well as new understandings of how student occupants conceptualise space, and how they perceive their role and agency in future smart environments. While Hasselqvist et al [28] advocate for combining different stakeholder perspectives and supporting shared responsibility between them, in this work we take a deep dive into the perspective of students. Other stakeholders are important to understand for a holistic account, but have different practices, experiences and expectations beyond the scope of this paper.…”