Designing for Positive User Experience in Work Contexts: Experience Categories and their Applications

Abstract

Experience categories describe repeatedly occurring qualities of positive experiences that can be used for the analysis and generation of new/further/more positive experiences. This paper describes experience categories for the workplace. Based on 345 reports of positive user experiences in the workplace, we identified 17 experience categories through qualitative content analysis and describe their necessary and optional attributes. We believe that experience categories can support analysis and design activities for the work place in three ways: (a) using the questions derived from experience interviews to analyze existing positive experiences in work contexts, (b) explaining the potential of positive experiences in work contexts as a formal analysis tool, and (c) showing the ways in which experience categories can inform the design of software concepts to foster/generate positive user experience. The experience category approach is thus a more actionable addition to other, mainly theory-driven, approaches.

Designing for Temporal Harmony: Exploring the Well-Being Concept for Designing the Temporal Dimension of User Experience

“…The difference from experience categories [20] is that we not only illustrate the core action and context but also capture and represent the temporal frame and the TP. By comparing the hedonistic activities and mental construction reports of a category by TPs and emotions, we examine whether the positive experienced core action is also experienced positively when constructing it mentally as a memory or anticipation.…”

“…A typical approach for developing empathy toward the user group in a specific context is to gather positive experiences by conducting experience interviews [19,20]. This interview technique has been developed to collect positive experiences in defined contexts (e.g., work, cooking).…”

“…Similar to the described experience interviews [19,20], we conducted online temporal experience interviews with an extended set of questions to explore and broaden the understanding of TPs in the context of local public transport. We derived initial questions for every positive TP [1,2] (translated to English, see Table 2).…”

“…After that, the participants had to answer the mentioned experience interview questions to get more detailed information about the situation and factors [19,20]: What was the activity during the experience? Where did you experience it?…”

UUX Evaluation of a Digitally Advanced Human–Machine Interface for Excavators

“…Accordingly, approaches, theories and methods of UXD focus on software interfaces and/or consumer products and services, while a transfer to the development of industrial goods, industrial vehicles or cyber-physical production systems is a more recent phenomenon. Corresponding research is just in its beginning, delivering initial findings on how user experience is special with industrial goods [22], in work contexts [23] or other multi-stakeholder domains. There are some efforts to integrate established UXD approaches and models for cyber-physical systems in professional domains [24].…”