Designing for reintermediation in the brick-and-mortar world: Towards the travel agency of the future

Novak, Jasminko; Schwabe, Gerhard

doi:10.1007/s12525-009-0003-5

Cited by 55 publications

(38 citation statements)

References 22 publications

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“…Achieving high customer satisfaction has an even greater importance for offline travel agencies: they are under great pressure to provide added-value services which distinguish them from purely online competition that offers easy access to a vast range of travel offerings, literally at the users' fingertips [22]. At the same time, pragmatic aspects such as the identification and creation of offers matching personal preferences under suitable economic conditions as well as the trustworthiness of the information and of the travel agent also play an important role in the decision process [4].…”

Section: Emotional Collaboration In Face-to-face Travel Advisorymentioning

confidence: 99%

When Joy Matters: The Importance of Hedonic Stimulation in Collocated Collaboration with Large-Displays

Novak

Schmidt

2009

Human-Computer Interaction – INTERACT 2009

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Abstract. Hedonic aspects are increasingly considered as an important factor in user acceptance of information systems, especially for activities with high self-fulfilling value for the users. In this paper we report on the results of an experiment investigating the hedonic qualities of an interactive large-display workspace for collocated collaboration in sales-oriented travel advisory. The results show a higher hedonic stimulation quality of a touch-based large-display travel advisory workspace than that of a traditional workspace with catalogues. Together with the feedback of both customers and travel agents this suggests the adequacy of using touch-based large-displays with visual workspaces for supporting the hedonic stimulation of user experience in collocated collaboration settings. The relation of high perception of hedonic quality to positive emotional attitudes towards the use of a large-display workspace indicates that even in utilitarian activities (e.g. reaching sales goals for travel agents) hedonic aspects can play an important role. This calls for reconsidering the traditional divide of hedonic vs. utilitarian systems in current literature, to a more balanced view towards systems which provide both utilitarian and hedonic sources of value to the user.

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Section: Emotional Collaboration In Face-to-face Travel Advisorymentioning

confidence: 99%

When Joy Matters: The Importance of Hedonic Stimulation in Collocated Collaboration with Large-Displays

Novak

Schmidt

2009

Human-Computer Interaction – INTERACT 2009

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“…The past DSR activities in our research group often targeted the design of innovative IT artifacts in collaborative work environments like advisory service encounters. Although we (and our research group) published DSR related articles in the past years in the domain of travel agencies [11,12] and the financial industry [13][14][15], we often faced a number of problems during the writing process, which sometimes even hindered the publication of valuable design knowledge. (1) During the course of such a projects, design knowledge exists at various levels of maturity at any given point in time (i.e.…”

Section: Research Question: How Can Early Design Knowledge On Informamentioning

confidence: 99%

Communicating Nascent Design Theories on Innovative Information Systems through Multi-grounded Design Principles

Heinrich

Schwabe

2014

Advancing the Impact of Design Science: Moving From Theory to Practice

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One central goal of design science research (DSR) is to generate, extract and communicate knowledge about the design of an artifact. Design sci-ence researchers ultimately strive to contribute knowledge in the form of mature design theories; mere descriptions of the artifacts are not regarded as sufficient contributions to knowledge anymore in scholarly publications. There is an increasing body of guidelines on how to produce and publish mature design theories. However, not every research project is in that state. To publish intermediate results (i.e. nascent theories), only general, abstract publication schemes can be found in the recent literature making it difficult to publish design knowledge at that intermediate level. In this paper, we contribute an extension of an exist-ing publication scheme, tailored towards the publication of such intermediate, work in progress design knowledge in the form of prescriptive design principles. This scheme was designed with respect to the complexity of today's information systems IT artifacts. To demonstrate the scheme's applicability, we will apply it to one of our recent scholarly publications in the CSCW area. We argue that this publication scheme extension will help to communicate design knowledge in earlier project stages, which allows a faster feedback to the knowledge base that will enable a broader community to participate in the "search process" for an optimal design solution. Abstract. One central goal of design science research (DSR) is to generate, extract and communicate knowledge about the design of an artifact. Design science researchers ultimately strive to contribute knowledge in the form of mature design theories; mere descriptions of the artifacts are not regarded as sufficient contributions to knowledge anymore in scholarly publications. There is an increasing body of guidelines on how to produce and publish mature design theories. However, not every research project is in that state. To publish intermediate results (i.e. nascent theories), only general, abstract publication schemes can be found in the recent literature making it difficult to publish design knowledge at that intermediate level.In this paper, we contribute an extension of an existing publication scheme, tailored towards the publication of such intermediate, work in progress design knowledge in the form of prescriptive design principles. This scheme was designed with respect to the complexity of today's information systems IT artifacts. To demonstrate the scheme's applicability, we will apply it to one of our recent scholarly publications in the CSCW area. We argue that this publication scheme extension will help to communicate design knowledge in earlier project stages, which allows a faster feedback to the knowledge base that will enable a broader community to participate in the "search process" for an optimal design solution.

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“…[7] argue that the widespread use of Internet and electronic market places together with increased competition and changing customer needs have fundamentally transformed the travel and entertainment service industry. Competitors have undermined their traditional business models.…”

Section: Enablers and Uncertaintiesmentioning

confidence: 99%

Tourism Breeding Environment: Business Processes Applied to Collaborative Networks in Tourism and Entertainment Sector

Loss¹,

Crave

2011

Adaptation and Value Creating Collaborative Networks

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Abstract. This paper introduces the concepts related to Distributed Business Processes (DBPs) associated to collaborative networks when applied to tourism and entertainment sector. These concepts are framed by the coordination activities and services orchestration to be used by tourism and entertainment providers. It brings to light the investigation about the needs associated to the tourism and entertainment areas when working collaboratively. There is a lack of ability for the service providers to recognize customers' wishes in order to address their loyalty. Tourism and entertainment services are characterized as temporary arrangements that are well served by the arrangements provided in collaborative networks. This paper presents the enablers and the uncertainties related to the area in order to provide alternative solutions to cover the emergent needs, facilitate the enablers, and mitigate the uncertainties identified so far.

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Designing for reintermediation in the brick-and-mortar world: Towards the travel agency of the future

Cited by 55 publications

References 22 publications

When Joy Matters: The Importance of Hedonic Stimulation in Collocated Collaboration with Large-Displays

When Joy Matters: The Importance of Hedonic Stimulation in Collocated Collaboration with Large-Displays

Communicating Nascent Design Theories on Innovative Information Systems through Multi-grounded Design Principles

Tourism Breeding Environment: Business Processes Applied to Collaborative Networks in Tourism and Entertainment Sector

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