Designing for the digital age

Ehrenstrasser, Lisa

doi:10.1075/idj.19.3.09ehr

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Human-centred Design1

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Cited by 10 publications

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“…Business Process Improvement values the consideration of what is best for customers of a process (operators and end consumers) when developing and implementing process solutions and enhancements. The customer of a process is the only one who can decree the achieving of its goal and the level of quality (Watson, 2002;Arru, Teeling and Igoe, 2016b) when improving products or services; the user-friendliness is an essential attribute to consider (Goodwin, 2009).…”

Section: Human-centred Designmentioning

confidence: 99%