Designing for transformations in collaboration

Bardram, Jakob E.; Bossen, Claus; Thomsen, A. C.

doi:10.1145/1099203.1099254

Cited by 38 publications

(12 citation statements)

References 37 publications

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“…Existing interactive technologies for asynchronous and synchronous communications focus on enabling the exchange of mostly quantitative data. For example, the tools that allow patients to track and monitor health indicators such as blood sugar levels and blood pressure could also be used to share narrative data with providers [7,23]. The focus on exchanging quantitative data leaves out the richness of patients' experiences that we heard in interviews.…”

Section: Limitations Of Existing Communication Systemsmentioning

confidence: 99%

“…quality of face-to-face interactions [15,16]. The adoption of new communication systems can affect transformations in patient-provider communication and displace rich in-person interactions [7]. Important questions remain about how best to design these tools, given the changes they introduce to the work of patients, caregivers, and providers across clinical and nonclinical settings.…”

Section: Introductionmentioning

confidence: 99%

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"It just seems outside my health"

Lim

Berry

Hirsch

et al. 2016

Proceedings of the 2016 ACM Conference on Designing Interactive Systems

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To improve care for the growing number of older adults with multiple chronic conditions, physicians and other healthcare providers need to better understand what is most important in the lives of these patients. In a qualitative study of home visits with patients and family caregivers, we found that patients withhold information from providers when communicating about what they deem important to their health and well-being. We examine the various motivations and factors that explain communication boundaries between patients and their healthcare providers. Patients' disclosures reflected perceptions of what was pertinent to share, assumptions about the consequences of sharing, and the influence of interpersonal relationships with providers. Our findings revealed limitations of existing approaches to support patient-provider communication and identified challenges for the design of systems that honor patient needs and preferences.

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Section: Limitations Of Existing Communication Systemsmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

"It just seems outside my health"

Lim

Berry

Hirsch

et al. 2016

Proceedings of the 2016 ACM Conference on Designing Interactive Systems

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“…Since privacy is an oft-cited barrier to technology adoption, this framework should assist future researchers to focus on the privacy concerns that truly matter to older adults. Bardram et al [18] explored the nature of work transfer from physician to patient when homecare technology is used, and presented design implications for how to support such ‘collaborative' care where the patient takes on more responsibility. As more healthcare is offloaded to older adults and their informal caregivers, understanding how to design technologies to support this shared work is of importance to ICT design.…”

Section: Qualitative Approachesmentioning

confidence: 99%

Approaches to Understanding the Impact of Technologies for Aging in Place: A Mini-Review

Connelly

Laghari

Mokhtari³

et al. 2014

Gerontology

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Background: There are many approaches to evaluating aging-in-place technologies. While there are standard measures for outcomes such as health and caregiver burden, which lend themselves to statistical analysis, researchers have a harder time identifying why a particular information and communication technology (ICT) intervention worked (or not). Objective: The purpose of this paper is to review a variety of methods that can help answer these deeper questions of when people will utilize an ICT for aging in place, how they use it, and most importantly why. This review is sensitive to the special context of aging in place, which necessitates an evaluation that can explore the nuances of the experiences of older adults and their caregivers with the technology in order to fully understand the potential impact of ICTs to support aging in place. Methods: The authors searched both health (PubMed) and technology (ACM Digital Library) venues, reviewing 115 relevant papers that had an emphasis on understanding the use of aging-in-place technologies. This mini-review highlights a number of popular methods used in both the health and technology fields, including qualitative methods (e.g. interviews, focus groups, contextual observations, diaries, and cultural probes) and quantitative methods (e.g. surveys, the experience sampling method, and technology logs). Results: This review highlights that a single evaluation method often is not adequate for understanding why people adopt ICTs for aging in place. The review ends with two examples of multifaceted evaluations attempting to get at these deeper issues. Conclusion: There is no proscriptive formula for evaluating the intricate nuances of technology acceptance and use in the aging-in-place context. Researchers should carefully examine a wide range of evaluation techniques to select those that will provide the richest insights for their particular project.

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“…Telemedicine includes a wide array of applications, ranging from transmission systems for sharing medical data such as x‐ray pictures to remote health‐monitoring systems for elderly and chronically ill individuals, and from videoconferencing systems for counseling or consultation between patients and physicians or other medical specialists to video and haptic systems to support remote surgery. The majority of previous research on video and visual technologies in telemedicine has focused on consultation among a patient, a physician, and/or other health care personnel, or between physicians at distributed locations in nonemergency situations (e.g., Alem, Hansen, & Li, 2006; Bardram, Bossen, & Thomsen, 2005; Li, Wilson, Stapleton, & Cregan, 2006; Mbarika, 2004).…”

Section: Related Researchmentioning

confidence: 99%

Exploring the potential of video technologies for collaboration in emergency medical care: Part I. Information sharing

Sonnenwald

Söderholm

Manning

et al. 2008

J. Am. Soc. Inf. Sci.

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We are investigating the potential of 3D telepresence, or televideo, technology to support collaboration among geographically separated medical personnel in trauma emergency care situations. 3D telepresence technology has the potential to provide richer visual information than current 2D video conferencing techniques. This may be of benefit in diagnosing and treating patients in emergency situations where specialized medical expertise is not locally available. The experiment with a post-test, between-subjects design that takes the medical situation and context into account. In the experiment we simulated an emergency medical situation involving practicing paramedics and physicians, collaborating remotely via two conditions: with today's 2D videoconferencing and a 3D telepresence proxy. In this paper we examine information sharing between the attending paramedic and collaborating physician. Postquestionnaire data illustrate that the information provided by the physician was perceived to be more useful by the paramedic in the 3D proxy condition than the 2D condition. However, data pertaining to the quality of interaction and trust between the collaborating physician and paramedic show mixed results. Post-interview data help explain these results.

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Designing for transformations in collaboration

Cited by 38 publications

References 37 publications

"It just seems outside my health"

"It just seems outside my health"

Approaches to Understanding the Impact of Technologies for Aging in Place: A Mini-Review

Exploring the potential of video technologies for collaboration in emergency medical care: Part I. Information sharing

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