Designing Protocol for Managing Workplace Bullying among Nurses at Selected Hospitals in Port-Said City

Abstract

Background: Workplace bullying is a prevalent issue that should be managed by developing effective policies, enhancing safe workplace culture, and using positive leadership skills. Aim: The current study aimed to design protocol for managing workplace bullying among nurses at selected hospitals in Port-Said city. Subjects and Method: A methodological design was applied in this study. Settings: The study was conducted at two hospitals affiliated to the Universal Health Insurance in Port-Said Governorate, namely: El-Salam and El-Zhour. The study sample was 142 nurses. Three tools were used for data collection: workplace bullying management questionnaire, workplace bullying management protocol, and opinionnaire format for examining the validity of the designed protocol. Results: The results of the present study showed that the overall mean percentage of managing workplace bullying of nurses was (50.16 ± 7.77) with highest mean percentage for nursing manager's role in handling bullying situations (58.55 ± 21.91), and the lowest mean percentage for anti-bullying policy followed by anti-bullying training (19.06 ± 16.47 & 21.3 ± 16.38 respectively). Conclusion:there was no policy against workplace bullying or training programs for workplace bullying management in the studied hospitals. So, the designed protocol for workplace bullying management had an acceptable face and content validity.Recommendation: It was recommended to develop a policy against workplace bullying in hospitals and conduct awareness sessions regarding workplace bullying for all healthcare providers and managers as well.