Designing Self-Assessment Tool for Library Performance Measurement Adopting Malcolm Baldrige Framework (Case Study: Central Library of Andalas University)

Abstract

Currently, competitions between universities at the national and international levels become tighter. Every university gives the best effort. They develop every aspect of the university’s pillars quality to get more attention. These aspects include curriculum so that each student can learn more in an organized way. The same also applied for its facilities so that each student never lack of supporting tools and a delightful environment to learn. Even the lecturers are the best in their field so as to educate quality students. This happens not only in the national but also at the international level. In accordance with the proverbs often heard, ‘library is the heart of the university’. Naturally the library becomes an important part of the university. Library of Andalas University has been awarded ‘excellent’ on a national scale by BAN-PT, according to SNI 7330.2009 and SNP 010: 2011. This achievement also requires library to maintain their quality. In line with Andalas University goal to obtain international recognition, library also need acquire ISO certification as in ISO 11620. The framework corresponding to the library’s performance appraisal tool is MBNQA (Malcolm Baldrige National Quality Award), because MBNQA is the best management guide for organizations in order to achieve high quality and world-class certification. Thus, to obtain certification of international standards and maintain it, designing a new library performance appraisal tool is necessary. This new assessment tool will adopt MBNQA framework using national scale by BAN-PT and ISO 11620 indicator. The process to make new assessment tool will be assist by AHP (Analytical Hierarchy Process) method.

Performance Management System: Literature Review and an Agenda for Future Research

“…As for the research conducted by Putri et al (2019), the aim of the research is to design a self-assessment tool for library performance by combining indicators between ISO 11620 and Indonesian library accreditation standards and adapting the MBNQA framework. In his research, he used 3 steps in designing PMS for libraries, namely first, identifying indicators, then grouping these indicators into Malcolm Baldrige criteria and determining the experts selected as respondents.…”

“…Not only combined with dynamic systems, maybe it can be combined with some new methods. As did Putri et al (2019), which combines various methods to be used in performance management systems such as MBNQA, ISO, the BAN-PT accreditation system. so that the performance management system will be more perfect and can more easily monitor the performance of the organization in achieving its goals.…”