No abstract

The quality of a service affects user satisfaction. The quality can be assessed based on the user’s perception. Paying attention to quality is important for any organization to survive and win the competition. The quality of a service can be defined as the gap between perception and expectations of a service. Perception is based on how customers perceived service based on services provided. Expectations are based on customer interest. This paper present service quality of Trans Padang, a transportation industry perceived by customer. We measure the level of quality using Fuzzy Servqual dan IPA Method. The aim is to find out the indicators that need to be improved for better service quality. The results show some aspects of service quality fall below customer expectations. We found the gaps of 12 indicators are negative. This indicate that the management need to pay serious attention in these areas to improve the service quality.

Penelitian ini bertujuan menganalisis kompetensi penyuluh pertanian di KabupatenPasaman. Menganalisis pengaruh pendidikan dan pelatihan terhadap kompetensi penyuluh pertanian di KabupatenPasaman. Penelitian ini dirancang berbentuk survei dengan penjelasan (eksplanatory research), yaitu menjelaskan pengaruh antara peubah peubah penelitian melalui pengujian hipotesis yang dirumuskan (Singarimbun dan Effendi, 1989) yang dilakukan terhadap populasi penyuluh dengan menggunakan instrumen angket dalam bentuk pertanyaan tertutup dan teknik wawancara dengan pengolahan kuantitatif yang dijelaskan secarakualitatif. Analisis data adalah proses penyederhanaan data kedalam bentuk yang lebih mudah dibaca dan diinterprestasikan seperti dalam bentuk tabel. Data yang telah dikumpul diolah dan dianalisis secara kuantitatif. Uji regresi  linier  berganda  yaitu  pengujian  yang  digunakan  untuk pengaruh antara lebih dari satu variabel bebas terhadap variabel terikat. Regresi linier berganda adalah pengaruh secara linear antara dua variabel independen (X1, X2,….Xn) dengan variabel dependen (Y). Hasil penelitian menunjukkan bahwa tingkat kompetensi penyuluh pertanian di Kabupaten Pasaman rata-rata berada pada kategori sedang, terlihat dari sedangnya enam aspek indikator kompetensi, yaitu: kemampuan komunikasi inovasi‚ kemampuan pengelolaan pembelajaran‚ kemampuan pengelolaan pembaharuan‚ kemampuan pengelolaan pelatihan‚ kemampuan pengelolaan kewirausahaan dan kemampuan pemandu sistem jaringan meskipun satu indikator berada pada kategori tinggi yakni kemampuan pemahaman potensi wilayah,karena Kemampuan pemahaman potensi wilayah kerja syarat mutlak bagi seorang penyuluh

Sustainable development of small-scale horticulture farming is very much determined by how these farmings develop and organized into an integrated agriculture cluster area which aims at fulfilling human needs, equitable distribution of economic benefits, and participation of farmers and rural people in the dynamics of development. Indonesia has adopted it as policy but with limited evidence of successful implementation because of the ecosystem for agriculture cluster area development not yet existed. Despite the ecosystem not yet developed, small-scale farmers continue to manage their farming to support their livelihood. In this context, there is a need to develop an alternative enabling framework based on an understanding of the dynamics of horticulture farming. The objectives of this research are to understand the dynamics of the red onion horticulture farming, assessing key factors affecting farming management, and identify elements of a framework for developing integrated small-scale red onion farming cluster area based on the key factors identified. A mix research method was applied: an in-depth interview and survey. The results of the research indicated that the following key factors affecting the dynamics of small-scale red onion farming: (1) market, product distribution, and price fluctuation; (2) provision of agriculture extension services and consideration to use inputs; (3) existence and functionality of farmers' group (organization); (4) source of capital and the used of financial service industry; (5) supports from government program; (6) infrastructures to support farming activities (in term of farms access road and water); (7) mutually beneficial synergy and partnership among the stakeholders; and (8) digital platform to facilitate interaction among stakeholders. These key factors would form the basis to develop an alternative framework for integrated agriculture are development. Keywords-sustainable development; agriculture cluster area; small-scale horticulture farming; social capital; agriculture extension.

The agricultural cluster area development (ACD) is tied to the local system and is influenced by aggregate factors. This requires the factual entrepreneurial approach to build its competitiveness and sustainability. The question this research aims at answering is why does the development of competitiveness and sustainability of ACD based on SMEs need community entrepreneurship (CE). In the meantime, the purpose of this research is to explain the significance of CE in competitiveness and sustainability of ACD through analysis of the relationship built between the competitiveness of agricultural community entrepreneurship areas and explains how CE develops competitiveness and sustainability of the agricultural cluster area. This research contributes to empirically revealing the relationship and essence of CE with the competitiveness and sustainability of ACD based on SMEs. The research was conducted in Lembah Gumanti District, Solok Regency, West Sumatra, Indonesia. Data were collected through survey; in-depth interviews, observation, and expert opinion. Data analysis used correlation analysis and qualitative-descriptive method.