Designing training content through Group Storytelling

Gandelman, Ricardo Tulio; Santoro, Flávia Maria

doi:10.1109/cscwd.2010.5471888

Cited by 6 publications

(4 citation statements)

References 14 publications

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“…Cobre as 'lanas .,11,idades necessarlas a constru�ao de urn e'ltnto que e uma conferenoa Inlemaaonal oa area de redes de computadores An exploratory study [17] was made to assess the method and a preliminary tool usage, in order to gather impressions about it's functionally. The study was accomplished in a non profitable organization, responsible by the Brazilian Academic Network.…”

Section: Methods For Content Buildingmentioning

confidence: 99%

“…We proposed a method to design training content based on situations from the organizations' day by day, specifically the execution of the activities that do not have only one execution way [14] [17]. As a result, it is based on narratives, which are the sources or material for the training creation, or, in other words, stories that expose real situations.…”

Section: Storiesmentioning

confidence: 99%

“…In [17], we presented a proposal to design training content based on stories told by groups of professionals within the organization. The goal of this paper is to present a groupware application (based on Group Storytelling) that was adapted to support this method.…”

Section: Introductionmentioning

confidence: 99%

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A collaborative approach to compose training content

Gandelman

Santoro

2010

2010 IEEE International Conference on Systems, Man and Cybernetics

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A number of studies demonstrate the straight relationship between training and productivity in an organization: training corrects deficiencies and allows employees to face challenges in the performing of their tasks, motivating teams and serving as catalysts for action. However, there are several barriers imposed by traditional training, but mainly, the unsuitability of the courses to companies' needs. We argue that training content should arise from real work scenarios within organizations. Therefore, the employees are the more obvious people to build this content. Moreover, collaboration is fundamental in this context. We present a proposal to design training content based on stories told by professionals within the organization and a groupware application that supports this.

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Section: Methods For Content Buildingmentioning

confidence: 99%

Section: Storiesmentioning

confidence: 99%

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A collaborative approach to compose training content

Gandelman

Santoro

2010

2010 IEEE International Conference on Systems, Man and Cybernetics

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“…Pelo seu caráter lúdico, a narrativa desperta interesse do contador e dos ouvintes e contribui para ativar o conhecimento tácito, facilitando a comunicação e estimulando o diálogo entre os indivíduos. Além disso, ajuda a fixar conceitos e compartilhar ideias complexas de forma mais simples e é uma prática instrucional efetiva que permite às pessoas entenderem as coisas de maneira relevante e que façam sentido para elas [5,8].…”

Section: Group Storytellingunclassified

Externalização do conhecimento através de Group Storytelling: um estudo de caso em tutoria online

Gouvêa

Pimentel

Santoro

et al. 2016

Anais Do Simpósio Brasileiro De Sistemas De Informação (SBSI)

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RESUMOUm dos grandes desafios da gestão do conhecimento é o processo de externalização do conhecimento (transformação do conhecimento tácito em explicito) de forma eficaz. O conhecimento tácito está associado a experiências e vivências pessoais, e representa o conhecimento subjetivo que geralmente é difícil de ser formalizado ou explicado. Group Storytelling é uma técnica de recuperação de conhecimento tácito, que através de narrativas em grupo auxilia na sua externalização. Este artigo apresenta um estudo de caso exploratório realizado com Tutores de um curso online, cujos resultados evidenciaram que é possível capturar o conhecimento tácito através dessa técnica com apoio de um sistema computacional. Palavras-ChaveGroup Storytelling, Gestão do Conhecimento, Sistema Colaborativo. ABSTRACTOne of the great challenges of knowledge management is the externalization of knowledge (the conversion of tacit in explicit knowledge) effectively. Tacit knowledge is associated with personal experiences and represents the subjective knowledge that is often difficult to be formalized or explained. Group Storytelling is an important approach to tacit knowledge retrieval, which through the collaborative construction of stories it helps in externalization. This paper presents an exploratory case study with tutors of an online course, whose results showed that it is possible to capture the tacit knowledge through this technique with computer system support.

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