Destination perceptions, relationship quality, and tourist environmentally responsible behavior

He, Xuehuan; Hu, Dongbin; Swanson, Scott R.; Su, Lujun; Chen, Xiaohong

doi:10.1016/j.tmp.2018.08.001

Cited by 111 publications

(170 citation statements)

References 73 publications

Supporting

Mentioning

151

Contrasting

Unclassified

Order By: Relevance

“…Four items of ERB were adapted to focus on how tourists view their actions to help protect the destination's environment [2,3]. To capture intention to recommend, two items were borrowed that evaluated intention to speak positively about Jeju Island and recommend it to others [28].…”

Section: Methodsmentioning

confidence: 99%

“…Tourist activities, in particular, have caused environmental destruction of destinations. To overcome the harmful effects of tourist behavior on the environment, tourism researchers have been encouraged to conduct research leading to the enhancement of environmentally responsible behavior (ERB) among tourists [2,3]. In the meantime, tourist loyalty (i.e., return and recommendation) through crowding management may be crucial for the sustainability of destinations [4,5].…”

Section: Introductionmentioning

confidence: 99%

“…In the meantime, tourist loyalty (i.e., return and recommendation) through crowding management may be crucial for the sustainability of destinations [4,5]. Previous research has explored a variety of antecedents that can effectively enhance tourist ERB, including individual factors (e.g., environmental sensitivity and personal norms) [6,7] and destination factors (e.g., reputation, responsibility, and service quality) [2,3,8]. There have also been attempts to identify drivers of tourist loyalty in sustainable tourism [9].…”

Section: Introductionmentioning

confidence: 99%

See 2 more Smart Citations

How to Help Crowded Destinations: Tourist Anger vs. Sympathy and Role of Destination Social Responsibility

Kim

Yoon

2020

Sustainability

View full text Add to dashboard Cite

Crowding at destinations is becoming an important issue in sustainable tourism. This study examines the relationship between tourist perceptions of crowding, environmentally responsible behavior (ERB), and intention to recommend a destination, from a helping behavior perspective. It proposes two discrete emotions, in particular anger and sympathy, to understand how tourist perceptions of crowding affect their helping behavior. We collected data through an online survey of tourists who had visited Jeju Island, which has emerged as Korea's tourism hub. We performed structural equation modeling (SEM) and regression analysis to empirically test the research model. The results reveal that while tourist perceptions of spatial crowding positively impact both anger and sympathy, human crowding perceptions do not link to them. Further, we investigated the incompatible roles of anger and sympathy in tourist ERB and intention to recommend. Whereas anger weakens tourist ERB and intention to recommend, sympathy may strengthen them. This study also examined whether destination social responsibility (DSR) moderates the impact of crowding perceptions on the aforementioned emotions. In addition to encouraging relevant studies, we emphasize the importance of DSR, given the need for destination management organizations and tourism managers to understand tourists' emotional responses and helping behavior at crowded destinations.Sustainability 2020, 12, 2358 2 of 15 well established in tourism literature that crowding perceptions may relate to tourism impacts [10,11]. While it is well known that tourism impact may negatively contribute to tourist ERB [8], the influence of crowding perceptions on tourist ERB has been neglected. Specifically, the possible positive role of crowding perceptions on ERB remains unknown. Moreover, although crowding has been considered to negatively affect tourist experience, empirical evidence shows that the relationship between crowding and word of mouth (WOM) is not always negative [12]. Hence, this study's key research objective is to investigate how tourists' crowding perceptions can serve as an ambivalent role to strengthen (and weaken) their ERB and intention to recommend in terms of helping behavior. ERB can be viewed as a form of helpful behavior to support the destination environment. We also expect that recommending a destination to others will be helpful in destination management organization [9].To this end, we emphasize the distinct role of two discrete emotions-anger and sympathy-in the relationship between crowding perceptions and tourists' helping behavior, based on the stimulus-organism-response (SOR) framework [13]. Environmental psychology considers crowding to be a form of environmental stimulus [14], which, in turn, promotes an internal state (i.e., emotions) and behavior. While both anger and sympathy are likely to be experienced in harmful situations, they are different in that sympathy is elicited by patients who need help, while anger is usually experienced as blaming of specific ag...

show abstract

Section: Methodsmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

See 1 more Smart Citation

How to Help Crowded Destinations: Tourist Anger vs. Sympathy and Role of Destination Social Responsibility

Kim

Yoon

2020

Sustainability

View full text Add to dashboard Cite

show abstract

“…Previous studies on the reasons for TERB were mainly divided into three aspects: the tourists' demographic characteristics (including gender, age, education, and income) [13][14][15][16], the tourists' psychological cognitive and emotional factors (e.g., environmental knowledge, environmental commitment, environmental sensitivity, place attachment, and travel experience) [8,[16][17][18][19][20], and situational factors (e.g., social and subjective norms) [7,21,22]. Besides, several theoretical frameworks, such as the theory of reasoned action (TRA) [23,24], the theory of planned behavior (TPB) [7,21,25], the norm activation model (NAM) [22,26], and the value-belief-norm (VBN) theory [27,28], have been used to understand the mechanisms of TERB.…”

Section: Introductionmentioning

confidence: 99%

Determinants and Mechanisms of Tourists’ Environmentally Responsible Behavior: Applying and Extending the Value-Identity-Personal Norm Model in China

Wei²,

Chen

2019

Sustainability

View full text Add to dashboard Cite

It is well recognized that tourists’ environmentally responsible behavior is a prominent contributor to the sustainable development of tourist destinations. Based on the original Value-Identity-Personal norm (VIP) model and self-efficacy theory, this study proposes an extended VIP model for exploring the generalized determinants of tourists’ environmentally responsible behavior and investigating the impact mechanism of this behavior in China. A total number of 435 self-reported questionnaires were collected on a professional online survey platform. Our research results indicated that the extended VIP model could significantly and validly explain tourists’ environmentally responsible behavior. Specifically, biospheric values have an indirect but rooted effect on tourists’ environmentally responsible behavior. Furthermore, two indirect paths play the same mediational role between biospheric values and tourists’ environmentally responsible behavior. The findings expand the application field of the VIP model, contribute to a better understanding for academic researchers of tourists’ environmentally responsible behavior and shed light on managerial implications for practitioners in the sustainable development of tourist destinations.

show abstract

“…However, tour operators are responsible for providing excellent tourism services, perceived service quality provided by tour operators has a positive impact on environmentally committed and environmentally responsible behavior [10].…”

Section: Advances In Social Science Education and Humanities Researcmentioning

confidence: 99%

Jakarta's Tourism Competitiveness: An Environmental Perspective

Ismail¹,

Rahmiati²,

Larso³

et al. 2019

Proceedings of the 1st International Conference on Applied Economics and Social Science (ICAESS 2019)

View full text Add to dashboard Cite

The competitiveness of tourism destinations is important to have, so they can maintain tourism sustainability that provides economic, social and environmental benefits. Environmental problems that arise in the implementation of tourism activities make the environmental dimension as one of crucial the dimensions of competitiveness. Jakarta as a tourist destination visited by many tourists must pay attention to the competitiveness of its environment. The results of the correlation calculation between the amounts of waste generation with the number of visitors at 14 tourist destinations in Jakarta show a close relationship between the two. Tourism development must fulfill sustainable development, considering that tourism is an industry that must protect nature or the environment in order to be able to provide tourism services.

show abstract

Destination perceptions, relationship quality, and tourist environmentally responsible behavior

Cited by 111 publications

References 73 publications

How to Help Crowded Destinations: Tourist Anger vs. Sympathy and Role of Destination Social Responsibility

How to Help Crowded Destinations: Tourist Anger vs. Sympathy and Role of Destination Social Responsibility

Determinants and Mechanisms of Tourists’ Environmentally Responsible Behavior: Applying and Extending the Value-Identity-Personal Norm Model in China

Jakarta's Tourism Competitiveness: An Environmental Perspective

Contact Info

Product

Resources

About