Determinant of service quality to Islamic banking customer satisfaction during Covid-19

Hasyim, Fuad; Fauzi, Achmad Noor

doi:10.53088/jmdb.v1i2.97

Cited by 26 publications

(27 citation statements)

References 19 publications

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“…Entrepreneurial motivation influences Entrepreneurial Interest, this is in line with research conducted by: (Hernikasari et al, 2022), (Wahono & Ali, 2021), (Iryani et al, 2021), (Hasyim & Ali, 2022), (Kholisoh & Ali, 2020), (Fauzi & Ali, 2021), .…”

Section: The Effet Of Entrepreneurial Motivation On Enreprenurial Int...supporting

confidence: 88%

The Effect of Entrepreneurial Spirit on Entrepreneurial Motivation and Entrepreneurial Interest (Literature Review)

Ding

2022

DIJEMSS

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The Literature Review article on the Effect of Entrepreneurial Spirit on Entrepreneurial Motivation and Interest is a research article that aims to build a research hypothesis on the influence of inter-variables which can later be used in further research, within the scope of Human Resource Management. The method of writing this literature review article is the library research method, which is sourced from online media such as Google Scholar, Mendeley and other academic online media. The results of this literature review article include: 1) Entrepreneurial Spirit influences Entrepreneurial Motivation; 2) Entrepreneurial Spirit influences the Interest in Entrepreneurship; and 3) Entrepreneurial Motivation influences Entrepreneurial Interest. Apart from the exogenous variables above that affect the endogenous variables Entrepreneurial Motivation and Interest, there are other factors which include: Income expectations, Entrepreneurial knowledge, Personal independence, Family environment and Creativity.

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Section: The Effet Of Entrepreneurial Motivation On Enreprenurial Int...supporting

confidence: 88%

The Effect of Entrepreneurial Spirit on Entrepreneurial Motivation and Entrepreneurial Interest (Literature Review)

Ding

2022

DIJEMSS

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“…Customers can offer valuable insights to organizations, enabling them to enhance their services and marketing efforts, ultimately leading to increased customer happiness. (Ginting, Chandra, Miran & Yusriadi, 2023;Ilham, Widjaja, Sutaguna, Rukmana & Yusuf, 2023;Hasyim & Ali, 2022) Customer satisfaction is contingent upon the required standard of service customers provide.…”

Section: Comprehendingmentioning

confidence: 99%

Influence of Service Quality and Company Image on Customer Satisfaction

Jannah,

Larashati,

Dwiyanisa

et al. 2024

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Banking, as a financial organization primarily engaged in the collection and redistribution of public funds, must establish a robust banking system. Consequently, it is necessary to regulate and supervise banking operations to ensure the adoption of sound banking practices. Since the implementation of the OJK Law on 22 November 2011, the oversight of financial services institutions in Indonesia has shifted from multiple institutions to a single institution, the OJK. Previously, banking supervision was conducted by Bank Indonesia, while Bapepam handled the supervision of capital markets and other financial institutions. The objective of this study is to ascertain customer happiness, which is influenced by the quality of service and the organization's image. This research employs the descriptive and verification analytic approach, focusing on the 92 respondents who are customers of Bank Negara Indonesia. The processing and research are categorized into two distinct types: secondary data from the company and primary data from the questionnaire responses; in-depth analysis is also done, which seeks to provide a comprehensive understanding of how service quality and corporate image impact customer happiness. According to the research findings, Service Quality is pretty good, with an average rating of 3.23. Company Image is also considered quite good, with an average rating of 3.18. Similarly, Customer Satisfaction falls into the pretty good area. Its mean value is 3.10. Service Quality (X1) significantly influences Customer Satisfaction (Y) with a total influence of 0.334. Similarly, Company Image (X2) also significantly influences Customer Satisfaction (Y) with a total influence of 0.484. When both Service Quality (X1) and Company Image (X2) are considered together, they have a combined influence on Customer Satisfaction (Y) with a determination (R2) of 0.818 or 81.8%. The remaining 18.2% of the influence on Customer Satisfaction (Y) is attributed to other variables that were not examined. The research findings confirm a strong correlation between Service Quality and Company Image Customer Satisfaction in a banking company in Garut.

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“…Cashback merupakan sebuah program promosi yang berupa pengembalian dana setelah konsumen melakukan transaksi dengan syarat tertentu yang telah ditentukan oleh penjual (Pratika, 2020). Sedangkan menurut (Hasyim & Ali, 2022), cashback diartikan sebagai salah satu bentuk potongan harga jual yang diberikan kepada pelanggan dengan cara mengembalikan dana dari penjual kepada konsumen setelah menyelesaikan proses transaksi. Cashback juga dapat didefinisikan sebagai suatu cara promosi digital dengan mengembalikan dana berupa tunai ataupun non tunai, sehingga dapat menarik konsumen dan menjadi pelangan baru (Nasrudiansyah & Sukmono, 2023).…”

Section: Cashbackunclassified

Membangun Loyalitas Pengguna Aplikasi Shopback Melalui Program Cashback dan Voucher Diskon

Abdullah,

Anggarawati

2023

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The aim of this research is to analyze customer loyalty through the cashback program and discount vouchers provided by the ShopBack application. Descriptive qualitative with survey design is the type of research used. The Shopback application acts as a research object. Interviews with 5 sources who used the ShopBack application were the primary data source used, while comprehensive observations of phenomena in the ShopBack application review feature on the AppStore and PlayStore from January to September 2023 were the secondary data source used. The research results show that cashback and discount vouchers have helped the ShopBack application increase customer loyalty. The ShopBack application has succeeded in creating an attractive online shopping ecosystem for its customers by combining strategy and customer data analysis. This effort can be a good example for other e-Payment applications that want to increase customer loyalty in the competitive digital era.

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Determinant of service quality to Islamic banking customer satisfaction during Covid-19

Cited by 26 publications

References 19 publications

The Effect of Entrepreneurial Spirit on Entrepreneurial Motivation and Entrepreneurial Interest (Literature Review)

The Effect of Entrepreneurial Spirit on Entrepreneurial Motivation and Entrepreneurial Interest (Literature Review)

Influence of Service Quality and Company Image on Customer Satisfaction

Membangun Loyalitas Pengguna Aplikasi Shopback Melalui Program Cashback dan Voucher Diskon

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