Determinants of customers’ intentions towards environmentally sustainable banking: Testing the structural model

Taneja, Shilpa; Ali, Liaqat

doi:10.1016/j.jretconser.2020.102418

Cited by 53 publications

(92 citation statements)

References 153 publications

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“…For the current study, BA refers to the attitude toward diversifying agribusiness. Some scholars have indicated that BA positively affects behavioral intention (Aleksandrova et al, 2019;Lan and Luc, 2020;Taneja and Ali, 2021). We argue that agribusinessmen will intend to diversify agribusiness in their agricultural supply chain if their attitude toward diversification is positive.…”

Section: Effects Of Theory Of Planned Behavior's Determinants On the ...mentioning

confidence: 80%

Social capital in agribusiness: an exploratory investigation from a supply chain perspective during the COVID-19 crisis

Lang

Behl

Dong

et al. 2021

IJLM

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PurposeThe COVID-19 pandemic has badly affected the global economy. The use of social capital as a resource to diversify agribusiness to get more customers and improve the agricultural supply chain is a considerable issue to explore. This study aims to develop a comprehensive measurement of social capital and examine its effect on the intention to diversify agribusiness. From a supply chain perspective, it uses theory of planned behavior (TPB) and resource-based view (RBV).Design/methodology/approachThe study uses a mixed-methods approach. In-depth interviews, focus group discussions and surveys are used. Structural equation modeling on a sample of 465 respondents in Vietnam was employed to examine the hypothesized relationships.FindingsAn integrative measurement scale of social capital from an agricultural supply chain perspective is suggested. The study also shows significant causal relationships amongst social capital, motives, TPB's determinants and the intention to diversify agribusinesses in light of supply chain perspectives.Originality/valueThe study offers a significant contribution to the existing body of knowledge in the literature on social capital, motives, TPB, RBV and supply chain perspectives. The study was executed in Vietnam, where most farmers are smallholders, family business owners or micro-scale entrepreneurs in agriculture.

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Section: Effects Of Theory Of Planned Behavior's Determinants On the ...mentioning

confidence: 80%

Social capital in agribusiness: an exploratory investigation from a supply chain perspective during the COVID-19 crisis

Lang

Behl

Dong

et al. 2021

IJLM

View full text Add to dashboard Cite

show abstract

“…In previous studies, the technology acceptance model (TAM), proposed by Davis [29], has been frequently employed to measure consumers' online shopping behaviours [30,31]. Similarly, the theory of planned behaviour (TPB), developed by Ajzen [32], is another widely used conceptual framework to determine the driving forces of consumers' food purchase intentions [33][34][35]. However, there are substantial criticisms of the TAM and TPB due to the parsimony and shortcomings of their standard frameworks [36,37].…”

Section: Definitionmentioning

confidence: 99%

Exploring Chinese Consumers’ Online Purchase Intentions toward Certified Food Products during the COVID-19 Pandemic

Tian

Ploeger

2021

Foods

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The outbreak of COVID-19 has significantly increased consumers’ demands for online groceries, as well as healthy, safe, and better-quality food products. In China, certified food products are commonly perceived as safe and good-quality products. Therefore, this study investigated potential factors that influenced Chinese consumers’ online shopping intentions toward certified food during the COVID-19 crisis. An integrated model was proposed by combining the technology acceptance model (TAM) and the theory of planned behaviour (TPB) with the impact of COVID-19 (IOC). The empirical results of structural equation modelling analysis with 491 usable responses revealed that the proposed model showed a good model fit and satisfactory explanatory power (R2 = 53%) regarding consumers’ certified online food shopping intentions during the pandemic. The path analysis demonstrated that attitude, perceived behavioural control, perceived usefulness (PU), and IOC significantly affected consumers’ online purchase intentions of certified food. PU and perceived ease of use (PEOU) were important drivers of attitudes, and PEOU significantly influenced PU. Moreover, the IOC was significantly related to most factors, except subjective norms. These findings can be useful for detecting changes in consumer behaviour, and providing suitable strategic implications for stakeholders in the Chinese certified food sector during the current and post-pandemic eras.

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“…It seems that the relationship between the choice of banks by depositors and its environmental performance does not follow a specific and stable pattern. Sometimes, this relationship seems to be negative (Galletta et al 2021 ) and sometimes positive (Taneja and Ali 2021 ). However, research on the relationship between the 17 SDGs and customers’ decisions on whether to use a bank is inadequate.…”

Section: Theoretical Underpin—research Hypothesesmentioning

confidence: 99%

The role of customers’ awareness towards the sustainable development goals (SDGs) of banks on their behavior

Stauropoulou

Sardianou

Malindretos

et al. 2022

Environ Sci Pollut Res

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Banks and sustainable development have lately gone hand in hand. Of late, banks have focused on sustainable management in order to improve their environmental footprint, to eliminate financial risks, to promote social issues, and to exploit new opportunities. The sustainable development management of organizations attracts new customers over and above conventional institutions thus leading to greater market share and increased revenues. This paper aims to examine if and how sustainable development goals (SDGs) adopted by banking institutions play a role in customers’ decisions and behavior. The way that banks, SDGs, and sustainable image affect customer behavior, attitudes, trust, loyalty, satisfaction, and perceived fair pricing policy is assessed. To this end, 1084 questionnaires were collected and the PLS-SEM method was utilized. The findings show a positive relationship between the stance of banks relating to SDGs and customer trust, loyalty, and perceived fair pricing policy. Finally, the SDGs adopted by banks are an important strategic tool which strengthens relationship with their customers.

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Determinants of customers’ intentions towards environmentally sustainable banking: Testing the structural model

Cited by 53 publications

References 153 publications

Social capital in agribusiness: an exploratory investigation from a supply chain perspective during the COVID-19 crisis

Social capital in agribusiness: an exploratory investigation from a supply chain perspective during the COVID-19 crisis

Exploring Chinese Consumers’ Online Purchase Intentions toward Certified Food Products during the COVID-19 Pandemic

The role of customers’ awareness towards the sustainable development goals (SDGs) of banks on their behavior

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