Determinants of E-Governance Health Care Services Requirements and Rural Citizen Satisfaction

Bhuvana, M.; Vasantha, S.

doi:10.1007/978-3-030-79709-6_16

Cited by 3 publications

(2 citation statements)

References 32 publications

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“…Despite the advances made in recent years, in several government ministries, departments, agencies and local governments in a number of developing countries including Uganda appear to be struggling to take advantages of the capabilities afforded by technologies, technological skills, and reforms in public service delivery to improve the quality of services as well as the processes involved (Suri, 2022;Hussain, Talpur & Humayun, 2022;Bhuvana & Vasantha, 2022). Public officials have to work with a variety of stakeholders and increasing internet usage means stakeholders are increasingly interested or demanded to obtain key services using online platforms.…”

Section: Statement Of the Problemmentioning

confidence: 99%

A perspective review on the policy, practice and challenges of embracing e-governance in Uganda

Acanga

Mwesigwa²,

Oryang³

et al. 2022

JMLP

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Purpose: Regarding the efficacy of e-governance in a developmental state, the central demand is whether the policy and practice of e-governance has, as espoused and executed, been effective in Uganda? In a bid to address this touchy demand, it would at the outset be indispensable to develop some cognizance of the anatomy and challenges hindering its efficacy in developmental governance. E-governance policy, as a universal idea of modern governments encapsulate a system by facilitating the numerous functions and activities of Ministries, Departments and Agencies. This article wishes to evaluate a selection of functions, in the public sector, that encountered a digital migration to e-governance in terms of their effectiveness as developmental state functions. Methodology: This study was entirely based on a review of literature on e-governance covering specific aspects of policy and practice in Uganda, the region and other places outside the continent. Findings and unique contribution to theory, policy and practice: This study offers the policy context of e-governance along with debates on the effectiveness of selected functions in a developmental state. The article centres on the efficacy of e-governance operation within a rather multifaceted environment. Consequently, the authors suggest that research on e-governance can be embraced as a means, by government, to improve both the policy and practices at both central government and local government levels.

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Section: Statement Of the Problemmentioning

confidence: 99%

A perspective review on the policy, practice and challenges of embracing e-governance in Uganda

Acanga

Mwesigwa²,

Oryang³

et al. 2022

JMLP

View full text Add to dashboard Cite

show abstract

“…In particular, in the current era of digital and informational advancements, governments, public administration agencies, and society as a whole need to comprehend how public administration and social media can influence the public's satisfaction levels in population services (Lu et al, 2023;Mansoor, 2021;Mensah & Adams, 2020). Understanding the intricate relationship between public administration (Alemán et al, 2018;Lebrument et al, 2021;Sánchez del Río-Vázquez et al, 2019), social media educational efforts (Al-Rahmi et al, 2022;Demircioglu & Chen, 2019;Fan & Zhang, 2022), population satisfaction (Van de Walle, 2018;Wu et al, 2021;Xu & Zhu, 2020), and the mediating influence of population literacy awareness is vital in advancing the efficiency and effectiveness of population-related services (Anwer Anwer et al, 2016;Bhuvana & Vasantha, 2022;Rasool et al, 2022). This research seeks to explore and analyze these multifaceted dynamics, shedding light on their interplay and their impact on overall public satisfaction with population services.…”

Section: Introductionmentioning

confidence: 99%

The role of public administration and social media educational socialization in influencing public satisfaction on population services: The mediating role of population literacy awareness

Junaidi,

Basrowi,

Sabtohadi

et al. 2024

10.5267/j.ijdns

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This research investigates the interplay between public administration, educational socialization on social media, population literacy awareness, and public satisfaction in the context of population services. The primary objective is understanding how these variables are interconnected and their collective impact on public satisfaction. The study employs a quantitative approach, collecting data through structured questionnaires from a randomly selected sample. Data analysis involves various statistical techniques using Smart PLS, including regression and mediation analysis. The findings reveal that public administration significantly influences population literacy awareness, underscoring the role of government agencies in shaping citizen understanding of demographic policies. While it was anticipated that population literacy awareness would mediate the relationship between public administration and educational socialization on social media for public satisfaction, this mediating effect needed to be supported. However, social media use was found to influence population literacy awareness, indirectly affecting public satisfaction directly. It highlights the potential of digital platforms to enhance citizen understanding and engagement. The implications are substantial. Governments should recognize the importance of effective communication and digital engagement in fostering an informed and satisfied citizenry. Additionally, tailored communication and education initiatives are crucial for promoting public understanding and engagement, ultimately contributing to higher levels of public satisfaction. The research's novelty lies in its exploration of the complex dynamics among these variables and its focus on the role of digital platforms in enhancing population literacy awareness. However, some limitations include the potential for context-specific findings and the need for further research in diverse settings.

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E-governance success factors in Bangladesh: A cross-sectional quantitative study on union digital centers

Nur Ullah,

Biswas

2024

Information Development

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Unfolding e-governance success factors in Bangladesh through analyzing union digital centers (UDCs) is the main objective of this study. In doing so, a cross-sectional quantitative method is utilized through collecting data of 369 UDC users based on a structured questionnaire survey. The structural equation modeling (SEM) is applied to test hypotheses and find the statistical significance of the success factors. This study mainly followed D & M IS Success Model of DeLone and McLean and further identified other associated factors through an extensive literature review for making an integrated research model for this study. This study then utilized PLS-SEM and Hayes PROCESS-Macro for inferential statistics and found a substantive statistical significance of the factors exposed in the model on the UDC success. There are eight important factors having positive impacts on the e-governance success through UDC in Bangladesh. The key success factor is information quality followed by value co-creation, service availability, public trust, responsiveness, system quality, and service quality. The least contributing factor is participation. The findings of this study can be used as a theoretical basis for future research and policy notes for practical application to redesign the e-governance policies basing on the key success factors, especially for ensuring sustainable UDC success.

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Determinants of E-Governance Health Care Services Requirements and Rural Citizen Satisfaction

Cited by 3 publications

References 32 publications

A perspective review on the policy, practice and challenges of embracing e-governance in Uganda

A perspective review on the policy, practice and challenges of embracing e-governance in Uganda

The role of public administration and social media educational socialization in influencing public satisfaction on population services: The mediating role of population literacy awareness

E-governance success factors in Bangladesh: A cross-sectional quantitative study on union digital centers

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