Determinants of effectiveness of lean healthcare performance in Malaysian public hospitals

Ong, Kim Yoke; Zailani, Suhaiza; Kanapathy, Kanagi; Rahman, Muhammad Khalilur; Mamun, Abdullah Al; Bhuiyan, Miraj Ahmed

doi:10.1108/tqm-04-2022-0137

Cited by 5 publications

(1 citation statement)

References 58 publications

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“…Studies have discussed the influence of health motivation on health-related behaviour 60 – 62 . Extrinsic rewards, which come from family members, friends, or other social groups, potentially enhance consumer behaviour 63 , 64 .…”

Section: Literature Reviewmentioning

confidence: 99%

Predicting m-health acceptance from the perspective of unified theory of acceptance and use of technology

Yang,

Al Mamun,

Gao

et al. 2024

Sci Rep

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Addressing the growing popularity of mobile health (m-Health) technology in the health industry, the current study examined consumers’ intention and behaviour related to the usage of digital applications based on the unified theory of acceptance and use of technology (UTAUT). In particular, this study quantitatively assessed the moderating role of perceived product value and mediating role of intention to use m-Health application among Indonesians. This study adopted a cross-sectional design and collected quantitative data from conveniently selected respondents through an online survey, which involved 2068 Telegram users in Indonesia. All data were subjected to the analysis of partial least square- structural equation modeling (PLS-SEM). The obtained results demonstrated the moderating effect of perceived product value on the relationship between intention to use m-Health application (m-health app) and actual usage of m-Health app and the mediating effects of intention to use m-Health app on the relationships of perceived critical mass, perceived usefulness, perceived convenience, perceived technology accuracy, and perceived privacy protection on actual usage of m-Health app. However, the intention to use m-Health app did not mediate the influence of health consciousness and health motivation on the actual usage of m-Health app. Overall, this study’s findings on the significance of intention to use m-Health app and perceived product value based on the UTAUT framework serve as insightful guideline to expand the usage of m-Health app among consumers.

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