Empowering employee creativity in service organizations: unlocking the role of ownership, employee vitality and supportive leadership

Azila-Gbettor, Edem Maxwell; Nutsugah, Francis Fonyee; Novixoxo, Jewel Dela; Glate, Stanley Nelvis; Mensah, Christopher

doi:10.1080/02642069.2024.2370037

The Service Industries Journal

2024

DOI: 10.1080/02642069.2024.2370037

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Empowering employee creativity in service organizations: unlocking the role of ownership, employee vitality and supportive leadership

Edem Maxwell Azila-Gbettor,

Francis Fonyee Nutsugah,

Jewel Dela Novixoxo

et al.

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2024

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Cited by 2 publications

References 160 publications

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Optimizing healthcare employee performance: a serial mediation model

Atatsi,

Azila-Gbettor,

Honyenuga

et al. 2024

JHOM

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PurposeThe study investigates the serial mediation of psychological ownership and workplace innovation in the nexus between organizational leadership and employee performance among healthcare workers in Ghana.Design/methodology/approachSix hundred and thirty-seven samples were selected using convenience sampling technique. The data gathered using self-reported questionnaire were analyzed using SEM-PLS.FindingsThe findings reveal that organizational leadership directly improves healthcare employee’s psychological ownership, workplace innovation and employee performance. Psychological ownership and workplace innovation separately and serially mediate the relationship between organizational leadership and healthcare employees’ performance.Practical implicationsThe study highlights the significant influence of organizational leadership, psychological ownership and workplace innovation on the performance of healthcare employees. Healthcare organizations ought to allocate resources toward leadership development strategies to foster a favorable work atmosphere that promotes innovation and enables employees to assume ownership of their tasks and contribute to continuing enhancement, ultimately leading to enhanced performance.Originality/valueThis research is a pioneering study on serial mediation of psychological ownership and workplace behavior in the association between organizational leadership and performance in healthcare settings in Ghana.

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Optimizing healthcare employee performance: a serial mediation model

Atatsi,

Azila-Gbettor,

Honyenuga

et al. 2024

JHOM

View full text Add to dashboard Cite

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Unlocking the creative potential of health-care employees: a serial mediation model

Azila-Gbettor,

Nutsugah,

Novixoxo

et al. 2024

LHS

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Purpose This study aims to investigate the mediating roles of servant leadership and employee vitality in the relationship between psychological ownership and employee creativity among healthcare workers in Ghana. Design/methodology/approach A sample of 736 public and private healthcare respondents was selected using a convenience sampling technique. Data collected using a self-reported questionnaire was analyzed via partial least square structural equation modeling. Findings The findings reveal that psychological ownership directly improves employee creativity, while servant leadership and employee vitality mediate the relationship between psychological ownership and employee creativity separately and complementarily. Research limitations/implications The research used self-reported data, increasing the potential for common method variance. However, sufficient care was taken to minimize these limitations. Practical implications This research makes valuable contributions to the field of healthcare practice literature. The findings suggest that management of health care entities should focus on creating a workplace culture that cultivates psychological ownership among employees and policies that enhance employee vitality and promote servant behavior to foster employee creativity. Originality/value This study represents one of the earliest attempts to examine a theoretical framework that connects servant leadership, employee vitality, employee creativity and psychological ownership within the context of the health service industry.

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Empowering employee creativity in service organizations: unlocking the role of ownership, employee vitality and supportive leadership

Cited by 2 publications

References 160 publications

Optimizing healthcare employee performance: a serial mediation model

Optimizing healthcare employee performance: a serial mediation model

Unlocking the creative potential of health-care employees: a serial mediation model

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