Determinants of Electronic Integration in the Insurance Industry: An Empirical Test

Zaheer, Akbar; Venkatraman, N.

doi:10.1287/mnsc.40.5.549

Cited by 274 publications

(162 citation statements)

References 74 publications

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“…Choudhury (1997) observes that high market variability leads to multilateral IOS (e.g., electronic markets), whereas low market variability leads to electronic dyads or electronic monopolies. Zaheer and Venkatraman (1994) find that business process asset specificity and trust are positively associated with the degree of electronic integration, implying that IOS assets with high specificity lead to governance by electronic hierarchies rather than electronic markets.…”

Section: Figure 3 Relationships Investigated In Ios and Governancementioning

confidence: 86%

Theoretical Foundations of Empirical Research on Interorganizational Systems: Assessing Past Contributions and Guiding Future Directions

Robey¹,

Im²,

Wareham³

2008

JAIS

171

196

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This paper guides the theoretical development of future research on interorganizational systems (IOS). We first assess past IOS research by reviewing and summarizing the findings of 51 empirical studies of IOS published in 11 IS journals between 1990 and 2003. This literature addresses three primary issues: (1) factors influencing organizational decisions to adopt IOS; (2) the impact of IOS on governance over economic transactions; and (3) the organizational consequences of IOS adoption. From our assessment of the findings and theoretical approaches taken in past research, we offer three recommendations for future research. First, the theoretical foundations of IOS research during this period are diverse, representing 17 different yet complementary theories. We recommend that researchers continue to diversify their theoretical approaches in order to address new research challenges. Second, we recommend that IOS researchers move beyond mere descriptions of IOS artifacts by engaging with IOS artifacts on theoretical grounds. Third, we identify and describe new theoretical directions for future IOS research in each of the main issue areas.

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Section: Figure 3 Relationships Investigated In Ios and Governancementioning

confidence: 86%

Theoretical Foundations of Empirical Research on Interorganizational Systems: Assessing Past Contributions and Guiding Future Directions

Robey¹,

Im²,

Wareham³

2008

JAIS

171

196

View full text Add to dashboard Cite

show abstract

“…This seems consistent with Choudhury, Hartzel and Konsynski, (1998), who describe evidence from the chemical industry, where electronic markets are not widespread despite chemicals being an easily described commodity product. It is also related to early work that suggested that electronic markets will be used for products that are low in asset specificity and complexity of description, and electronic hierarchies for products high on both dimensions (Malone, Yates and Benjamin, 1987), an assertion supported by the empirical results of Choudhury, Hartzel and Konsynski, (1998), and Zaheer and Venkatraman (1994). Recent work in this direction (Granados, Gupta and Kauffman, 2005) finds that when asset specificity and product complexity are low, advanced IT facilitates the move from electronic hierarchies toward unbiased electronic markets.…”

Section: Introductionmentioning

confidence: 80%

“…The adoption of IOS: this literature has examined, among other things, the incentives for buyers and sellers to invest in IOS (Bakos, 1997), how asset specificity and trust influence IOS adoption (Zaheer & Venkatraman, 1994), the optimal ownership of IOS and the importance of network participants to asset productivity (Bakos and Nault, 1997), how external pressure and organizational readiness affect IOS adoption (Chwelos, Benbasat and Dexter, 2001), how the codifiability of transactions influences their suitability for B2B exchanges (Levi, Kleindorfer and Wu, 2003), and the impact of ownership on adoption and exploitation of IOS (Han, Kauffman and Nault, 2004). …”

Section: Introductionmentioning

confidence: 99%

Electronic Markets, Search Costs and Firm Boundaries

Shankar

Sundararajan

2005

SSRN Journal

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Abstract. We study how electronic markets that facilitate broader inter-firm transactions affect the vertical scope of emerging IT-enabled extended enterprises. We do so by modeling firms in a three-tier value chain who are each connected to a common electronic market that facilitates direct business transactions across tiers, and that lowers the search costs associated with finding an appropriate trading partner for each of them. The extent to which search costs are reduced depends on the complexity of B2B search, and the nature of the supporting technologies that the electronic market facilitates. Variation in search costs affect firms across the value chain in three key ways: by a change in the transaction costs of interaction between firms; by a change in the contracting costs associated with outsourcing owing to changes in the costs of moral hazard for delegated search, and by a change in the price dispersion of upstream input commodities. We capture each of these effects in a new model that integrates search theory into the principal-agent framework, and establish that the optimal outsourcing contract has a simple "all or nothing" performance-based structure under fairly general assumptions. We then apply this model to contrast the effect that different information technologies have on the relative B2B search costs of different firms in the value chain, contrasting the predicted changes of proportionate, constant and convergent changes in search costs. When integrated with a detailed analysis of the nature of B2B search, these results predicts that when B2B search is information-intensive, electronic markets will facilitate an increase in outsourcing, market-based transactions and a reduction in the vertical scope of extended enterprises. In contrast, when B2B search is primarily communication-intensive, electronic markets will lead to tighter integration and an increase in the vertical scope of the extended enterprise. Our research suggest that the nature of the information technologies and of the business activities supported by an electronic market are crucial determinants of the organizational and industry changes they induce, and our results have important implications for a variety of industries in which both technological and agency issues will influence the eventual success of global IT-facilitated extended enterprise initiatives. 0 We thank

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“…In other words, the buyer and supplier work together to create a shared infrastructure utilizing the Internet and other technologies as a means for commercial exchange. These systems are referred to as interorganizational information systems [50,51]. A traditional example is Electronic Data Interchange (EDI) [49].…”

Section: Self-service (Figure 3f)mentioning

confidence: 99%

Offering Appropriate Information Technologies at Different Stages in the Customer Service Life Cycle for Improved Service Delivery

Gerow

Miller

2010

JSSM

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Determinants of Electronic Integration in the Insurance Industry: An Empirical Test

Abstract: Electronic integration --

Cited by 274 publications

References 74 publications

Theoretical Foundations of Empirical Research on Interorganizational Systems: Assessing Past Contributions and Guiding Future Directions

Theoretical Foundations of Empirical Research on Interorganizational Systems: Assessing Past Contributions and Guiding Future Directions

Electronic Markets, Search Costs and Firm Boundaries

Offering Appropriate Information Technologies at Different Stages in the Customer Service Life Cycle for Improved Service Delivery

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