Determinants of Mobile Banking Use: An Extended TAM with Perceived Risk, Mobility Access, Compatibility, Perceived Self-efficacy and Subjective Norms

Gümüşsoy, Çiğdem Altın; Kaya, Aycan; Ozlu, Erhan

doi:10.1007/978-3-319-71225-3_20

Cited by 56 publications

(59 citation statements)

References 14 publications

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“…Various perspectives and models have been used to study technology adoption. One of the most widespread models in technology adoption for payment methods and e-banking is TAM (technology acceptance model) [21], which numerous researchers have applied to related technologies such as cloud computing [29] (Palos-Sanchez et al, 2017) and mobile banking [30,31].…”

Section: Conceptual Framework and Hypotheses Developmentmentioning

confidence: 99%

An Exploratory Approach to the Adoption Process of Bitcoin by Business Executives

2021

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The purpose of this research study is to analyze the exploratory study of the adoption of Bitcoin cryptocurrency based on blockchain technology and its use as a means of payment in companies. This research is exploratory in nature. As such, an adoption model was investigated using the technology acceptance model (TAM) which was extended with new variables. The sample was made up of business executives from companies and commercial establishments (n = 248). Partial least squares structural equation modeling (PLS-SEM) was chosen as the analysis and evaluation technique for the model. The authors demonstrated that privacy has an important influence on perceived utility, and that trust has a very significant influence on privacy and perceived ease of use, thus indirectly affecting the intention to use cryptocurrencies.

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Section: Conceptual Framework and Hypotheses Developmentmentioning

confidence: 99%

An Exploratory Approach to the Adoption Process of Bitcoin by Business Executives

2021

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“…Kim et al (2009) suggested that a person often evaluates the consequences of their actions and then establishes a selection reliant on the favourability of perceived USF. Accordingly, USF would impact an individual's intention to use m-banking as a technological service (Dwivedi, Rana, Janssen, Lal, Williams and Clement, 2017;Gumussoy et al, 2018;Williams et al, 2015). Within the domain of m-banking, people tend to adopt it when perceiving the usefulness of the service for their financial transactions as well as saving their time (Gu et al, 2009;Shaikh and Karjaluoto, 2015;Zhou, 2012).…”

Section: Perceived Usefulness (Usf)continued Intention (Ci)mentioning

confidence: 99%

An integrated model for m-banking adoption in Saudi Arabia

Baabdullah

Alalwan

Rana

et al. 2019

IJBM

100

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Purpose-This study aims to identify and examine the most important factors that could predict the Saudi customer's continued intention towards adoption of mobile banking. Design/methodology/approach-The proposed conceptual model was based on the Technology Acceptance Model (TAM) and Task-Technology Fit (TTF) model. This is also expanded by considering two additional factors: perceived privacy and perceived security. By using a self-administered questionnaire, the data was collected from a convenience sample of Saudi banking customers from different parts of Saudi Arabia. Findings-The main results based on structural equation modelling analyses supported the impact of perceived privacy, perceived security, perceived usefulness, and task-technology fit on the customers' continued intention to use mobile banking. Research limitations/implications-The moderation influence of the demographic factors (i.e. age, gender, income level, educational level) was not tested. The data was also collected using a self-report questionnaire; however, it would be more accurate to utilise more statistics from the bank database about the users of m-banking. Originality/value-This study represents a worthy attempt to test such novel technology (mbanking) in the KSA where there is a scarcity of literature. A considerable theoretical contribution was also made by integrating the TTF model with the TAM in addition to consider privacy and security in one single model. Moreover, considering both perceived privacy and security in the current model creates an accurate picture about the adoption of mbanking especially as there are a limited number of m-banking studies that have considered privacy and security alongside the TTF model and TAM in the same model.

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“…Several studies also have utilized an extended version of TAM to investigate the adoption behavior of mobile banking systems (Aboelmaged & Gebba, 2013;Govender & Sihlali, 2014). In particular, Gumussoy, Kaya, and Ozlu (2018) introduced compatibility, mobility access, and perceived self-efficacy to predict perceived usefulness and perceived ease of use of mobile banking systems. Then they used these TAM constructs, along with subjective norm and perceived risk, to predict intention to use this type of banking system.…”

Section: Technology Acceptance Modelmentioning

confidence: 99%

The Role of Perceived Utilitarian and Hedonic Value in Predicting Use of Location-Based Anonymous Social Networking Sites

Khandelwal

Gotlieb

2021

ONLINE J. COMMUN. MEDIA TECHNOL

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Recent years have seen a rapid rise in the popularity of location-based anonymous social networking sites (LB-ASNS). Although anonymity and site specificity have been reported to be the major attractions of these platforms, there exists a severe paucity of studies that have investigated the adoption behavior of LB-ASNS using the Technology Acceptance Model as the primary theoretical framework. The goal of this study is to utilize an extended version of TAM to explain the actual use of LB-ASNS. We demonstrate the applicability of TAM in the realm of LB-ASNS. Our results suggest that the quality and enjoyment afforded by these platforms are major predictors of actual use.

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Determinants of Mobile Banking Use: An Extended TAM with Perceived Risk, Mobility Access, Compatibility, Perceived Self-efficacy and Subjective Norms

Cited by 56 publications

References 14 publications

An Exploratory Approach to the Adoption Process of Bitcoin by Business Executives

An Exploratory Approach to the Adoption Process of Bitcoin by Business Executives

An integrated model for m-banking adoption in Saudi Arabia

The Role of Perceived Utilitarian and Hedonic Value in Predicting Use of Location-Based Anonymous Social Networking Sites

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