Determinants of trust: The role of personal experiences

Schwerter, Frederik; Zimmermann, Florian

doi:10.1016/j.geb.2020.05.002

Cited by 27 publications

(15 citation statements)

References 60 publications

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“…Social interactions pervade daily life and create an abundance of social experiences. Researchers have found that people’s willingness to trust others is substantially higher after positive social experiences than after negative social experiences [ 14 ]. National health systems and community health systems are complex and consist of layers within which social interactions occur.…”

Section: Resultsmentioning

confidence: 99%

Community health workers at the dawn of a new era: 9. CHWs’ relationships with the health system and communities

LeBan

Kok

Perry

2021

Health Res Policy Sys

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Background This is the ninth paper in our series, “Community Health Workers at the Dawn of a New Era”. Community health workers (CHWs) are in an intermediary position between the health system and the community. While this position provides CHWs with a good platform to improve community health, a major challenge in large-scale CHW programmes is the need for CHWs to establish and maintain beneficial relationships with both sets of actors, who may have different expectations and needs. This paper focuses on the quality of CHW relationships with actors at the local level of the national health system and with communities. Methods The authors conducted a selective review of journal articles and the grey literature, including case study findings in the 2020 book Health for the People: National CHW Programs from Afghanistan to Zimbabwe. They also drew upon their experience working with CHW programmes. Results The space where CHWs form relationships with the health system and the community has various inherent strengths and tensions that can enable or constrain the quality of these relationships. Important elements are role clarity for all actors, working referral systems, and functioning supply chains. CHWs need good interpersonal communication skills, good community engagement skills, and the opportunity to participate in community-based organizations. Communities need to have a realistic understanding of the CHW programme, to be involved in a transparent process for selecting CHWs, and to have the opportunity to participate in the CHW programme. Support and interaction between CHWs and other health workers are essential, as is positive engagement with community members, groups, and leaders. Conclusion To be successful, large-scale CHW programmes need well-designed, effective support from the health system, productive interactions between CHWs and health system staff, and support and engagement of the community. This requires health sector leadership from national to local levels, support from local government, and partnerships with community organizations. Large-scale CHW programmes should be designed to enable local flexibility in adjusting to the local community context.

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Section: Resultsmentioning

confidence: 99%

Community health workers at the dawn of a new era: 9. CHWs’ relationships with the health system and communities

LeBan

Kok

Perry

2021

Health Res Policy Sys

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“…Finally, our paper provides some novel insights to the literature on belief formation in prosocial contexts (Fehr et al, 2005) and, in particular, on the determinants of trust (Fehr, 2009;Schwerter and Zimmermann, 2020). To the best of our knowledge, this is one of the very few studies to elicit principals' beliefs of returned effort in a gift-exchange game, and we are one of the first to do so in an incentivized manner.…”

Section: Introductionmentioning

confidence: 85%

Efficiency Wages with Motivated Agents

2020

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Many jobs are connected to a prosocial mission, i.e., they have a positive impact on society beyond profit-maximization. This paper reveals a new hidden benefit of the mission: its role in facilitating the emergence of efficiency wages. We show that in a standard gift exchange, principals highly underestimate agents' reciprocity and thereby offer wages that are much lower than the profit-maximizing level. However, the presence of a social mission (in the form of a positive externality generated by the agent's effort), by increasing principals' trust in the agents' effort responses, acts as a debiasing mechanism and thereby increases efficiency substantially. JEL-Codes: D230, M520.

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“…Individual experiences influence our thoughts, attitudes, and behaviors (Schwerter and Zimmermann 2020). People who did not trust guidelines for public behavior, and acted accordingly, may be more likely to contract the virus (Schwerter and Zimmermann 2020). This could explain the association between infection and lack of trust in authorities' information.…”

Section: Discussionmentioning

confidence: 99%

Perceived Trust in Public Authorities Nine Months after the COVID-19 Outbreak: A Cross-National Study

et al. 2021

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This study aimed to examine the perceived trust in information provided by public authorities and financial measures put in place to address the impact of COVID-19. Using a cross-national approach among four Western countries—the United States of America, Norway, Australia, and the United Kingdom—provides an analysis of responses related to trust and how they were associated with age group, gender, education level, employment status, size of place of residence, infection status, and social media use. When controlling for all included variables in logistic regression analyses, the likelihood of having trust in the public authorities’ information was higher for women, those with higher levels of education, and those living in urban areas. Being infected with the coronavirus, and spending more time daily on social media, were both associated with lower likelihood of reporting trust in information. Although policies implemented to respond to economic concerns varied cross-nationally, higher age, identifying as female, being employed, living in a city, no COVID-19 infection experience and lower levels of social media usage were associated with a higher likelihood of trusting in the financial measures put in place to counteract the economic effects of COVID-19.

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Determinants of trust: The role of personal experiences

Cited by 27 publications

References 60 publications

Community health workers at the dawn of a new era: 9. CHWs’ relationships with the health system and communities

Community health workers at the dawn of a new era: 9. CHWs’ relationships with the health system and communities

Efficiency Wages with Motivated Agents

Perceived Trust in Public Authorities Nine Months after the COVID-19 Outbreak: A Cross-National Study

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