Determinants of user's intentions to book hotels: a comparison of websites and mobile apps

Abstract

PurposeThis empirical study uses the stimulus-organism-response (S-O-R) framework to examine the interrelationships amongst hotel websites and app quality, flow, telepresence, user engagement and booking intentions.Design/methodology/approachData from two different datasets, including users of hotel websites (N sample 1 = 257) and hotel mobile apps (N sample 2 = 292), were collected. Partial least squares (PLS-SEM) was used to test the research model.FindingsFindings indicate that the quality of the hotel websites and mobile apps positively influences telepresence, flow and engagement. Telepresence and flow positively affect the users booking intentions for both the samples. However, for hotel website users, engagement has a no-significant effect on booking intentions. Finally, telepresence has a non-significant effect on flow, and flow has a non-significant effect on engagement for both the users of hotel websites and mobile apps.Originality/valueThis study uses two datasets to understand how hotel booking channel (hotel website and mobile app) quality leads to booking intentions by tapping into telepresence, flow and engagement.

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“…Salah satu cara pengolahan limbah bonggol jagung yaitu sebagai media tanam jamur janggel yang dapat dibudidayakan langsung oleh masyarakat sekitar. Jamur merupakan salah satu jenis tanaman yang dapat tumbuh secara alami yaitu dengan cara menempel pada permukaan limbah bonggol jagung (Azis et al, 2022). Jika dilihat dari sisi ekonomi, jamur janggel, bisa dijadikan salah satu alternatif bahan pangan ataupun dijual seharga Rp.…”