Developing a camp performance indicator system and its application to Zaatari, Jordan

Abstract

Purpose-The purpose of this paper is to present the initial results of the Camp Performance Indicator (CPI) system to illustrate the importance of self-reliance of refugee camp dwellers with regard to infrastructure and service investments. Design/methodology/approach-Data, derived from a field trip to Zaatari in autumn 2016 and thorough literature research, were taken to develop a new CPI system. The findings from the literature research were merged with available camp data to validate each other. Findings-Self-reliance is a fundamental human right and anchored in the UN sustainable development goals. Yet, presented findings reveal that even in one of the most modern refugee camps in the world-Zaatarithe level of self-reliance is rather low. However, organisations and humanitarian logisticians can influence self-reliance by identifying clearly where challenges are. Research limitations/implications-Data from a diverse range of reports were extracted. As most of these reports lack reliable and comparative quantitative data, the limitation of the study must be taken into account. So far data were only validated on one case study. To develop the tool further, more data need to be taken into account. Originality/value-To this point, there is no performance measurement tool available focusing on self-reliance of encamped refugees. In addition, no academic research has measured the interrelation between the level of investments in infrastructure and services and the improvement of the lives of camp residents, especially regarding the level of self-reliance.

Performance management practices in humanitarian organisations

“…The third feature relates to the distribution network configuration. In business supply chains, it is common practice to determine and select the required number and the most efficient locations of central and decentralised distribution centres in terms of achieving a given service level (Balcik et al, 2010, Schön et al, 2018. For humanitarian supply chains, it is challenging to determine and select the required number and the most efficient central and decentralised distribution centres in terms of responding to the needed demand due to the variety in magnitudes, locations and types of disasters (Gatignon et al, 2010).…”

Lessons from humanitarian clusters to strengthen health system responses to mass displacement in low and middle-income countries: A scoping review

“…Denying refugees employment affects dignity and mental wellbeing. If refugees are unemployed long-term, dependant on external aid, or unable to participate in social structures, they can develop psychosocial and health problems, as shown in Jordan ( Schön et al . , 2018 ).…”

“…, 2010 ; Carrillo, 2010 ; Agblorti and Grant, 2019 ; Parkinson and Behrouzan, 2015 ; Ensign, 2016 ). Other challenges are particularly relevant to displacement, including camp conditions, insecurity, constrained employment opportunities, and uncertainties about the future ( Schön et al . , 2018 ; Carrillo, 2010 ).…”

Sustainability in Refugee Camps: A Systematic Review and Meta-Analysis

“…Sixteen studies were included in this review. Three studies (18.75%) addressed education in general, including all stages: preschool, primary, secondary, and tertiary education [32][33][34]. Two studies (12.5%) [35,36] discussed early childhood education.…”