Developing a Method for Evaluating Crew Resource Management Skills: A European Perspective

O’Connor, Paul; Hörmann, Hans-Jürgen; Flin, Rhona; Lodge, Mike; Goeters, Klaus-Martin

doi:10.1207/s15327108ijap1203_5

Cited by 72 publications

(70 citation statements)

References 7 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…For example, in the NOTECHS system for pilots (van Avaermaete and Kruijsen 1998;O'Connor et al 2002), the scale descriptors use explanatory terms such as 'behaviour directly endangered flight safety' or 'behaviour enhances flight safety' for very poor and good performance respectively. But the behavioural examples (markers) in such systems relate not to specific safety-related activities but to normal task operations.…”

Section: Crm Beyond the Flightdeckmentioning

confidence: 99%

See 1 more Smart Citation

Enhancing Safety Performance: Non-technical Skills and a Modicum of Chronic Unease

Flin

2017

Beyond Safety Training

Self Cite

View full text Add to dashboard Cite

Current debates on professionalism and safety cover a range of interpretative challenges and theoretical perspectives, as the workshop organized by FonCSI in 2015 revealed. One avenue for consideration was to address the question of the role of professionalism in the job with regard to safety. For example, should safety training just be part of normal job training or should it have a separate and distinctive position in the training curriculum? In this paper, I consider two ways in which safety training and safety thinking are being integrated into routine managerial and technical work. The first of these is behavioural, namely to focus on the non-technical skills (NTS) for a given job, as evidenced by the airlines' Crew Resource Management training and assessment programmes. This approach is now being adopted in other safety-critical sectors, such as acute medicine and offshore oil and gas operations. The second direction is more attitudinal in nature: it examines the relatively novel concept of chronic unease, derived from the High Reliability Organisation literature. These two approaches show that addressing both workplace behaviours (non-technical skills) and underlying attitudes to operational risks (chronic unease), can help to build protective skills for safety into the professional job repertoire.

show abstract

Section: Crm Beyond the Flightdeckmentioning

confidence: 99%

“…O'Connor et al 2008). The more recent introduction of non-technical skills/CRM to the world of healthcare means that as a technique it is being scrutinised by a new level of rigour, given medical professionals' concern with treatment efficacy and willingness to measure error rates and outcomes.…”

Section: Crm Beyond the Flightdeckmentioning

confidence: 99%

Enhancing Safety Performance: Non-technical Skills and a Modicum of Chronic Unease

Flin

2017

Beyond Safety Training

Self Cite

View full text Add to dashboard Cite

show abstract

“…2,3 The aviation industry responded to this problem with the development of Crew Resource Management (CRM) training programs to provide training in nontechnical skills and promote safety behavior on the flight deck. 1,4,5 Thereafter, behavioral marker systems were developed to permit structured observation and assessment of these skills. 4 A behavioral marker system is an empirically derived taxonomy of the principal nontechnical skills required in a particular domain, and an observation-based rating system for assessing component behaviors.…”

Section: Introductionmentioning

confidence: 99%

“…1,4,5 Thereafter, behavioral marker systems were developed to permit structured observation and assessment of these skills. 4 A behavioral marker system is an empirically derived taxonomy of the principal nontechnical skills required in a particular domain, and an observation-based rating system for assessing component behaviors. Explicit training in nontechnical skills for anesthesia has previously been limited; however, with the advent of high-fidelity patient simulators, several CRM-type programs are being developed.…”

Section: Introductionmentioning

confidence: 99%

See 1 more Smart Citation

Developing a Taxonomy of Anesthetists' Nontechnical Skills (ANTS)

et al. 2005

Self Cite

View full text Add to dashboard Cite

Safety research in high-reliability industries, such as aviation, has clearly shown that the causes of accidents are primarily related to deficiencies in nontechnical (cognitive and social) skills, rather than a lack of technical expertise. Investigations into causes of error in anesthesia have revealed a similar pattern. The aviation industry uses behavioral marker systems to structure the training and assessment of pilot crew resource management (CRM) (nontechnical) skills. These are empirically derived taxonomies of the principal required nontechnical skills, and an observation-based rating system for assessing their component behaviors. In medicine, the enthusiasm for adopting CRM-type training needs to be underpinned by the development of a properly tested nontechnical skills framework for a given specialization. A research project involving industrial psychologists and consultant anesthetists, and funded by the National Health Service Education for Scotland, is developing and evaluating a behavioral marker system for anesthetists. It has produced and experimentally evaluated a taxonomy of anesthetists' nontechnical skills (ANTS), which can be used to guide professional syllabi, offer a method for evaluating performance, and improve the quality of feedback to trainees. This paper will provide an overview of the ANTS System and the results of usability trials conducted in the operating theatre.

show abstract