Developing and validating a model of ISO 9001 effectiveness gap: empirical evidence from China

Sun, Xiaojing; Wen, Decheng; Yan, Dongwei; Li, Yaping

doi:10.1080/14783363.2019.1665867

Cited by 14 publications

(15 citation statements)

References 39 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…It is logical that the aforementioned benefits are usually related to the reasons why companies implement and maintain this management system, as reported by several authors (Santos et al 2016;Murmura et al 2018;E. L. Psomas 2013;Sun et al 2019;E. Psomas and Antony 2015;Wilcock and Boys 2017;Tang and Kam 1999;Kafetzopoulos, Gotzamani, and Psomas 2013;Zaramdini 2007;Hadidi et al 2017).…”

Section: Introductionmentioning

confidence: 98%

“…Focusing on the motivations that lead companies to adopt the Quality Management Systems disseminated by ISO 9001. Su et al (2015) and Sun et al (2019) argue that these motivations can be divided into external and internal. When companies adopt this system as a result of internal motivations, in general, better results are achieved and the benefits appear more solid and lasting.…”

Section: Introductionmentioning

confidence: 99%

“…In general, internal motivations have a more significant influence on all stages of QMS implementation and motivate employees considerably (Sun et al 2019;Su, Dhanorkar, and Linderman 2015;Kakouris and Sfakianaki 2019;Williams 2004). Sampaio et al (2009) corroborate the previous statements, concluding that business efficiency is directly related to the motivations that drive managers.…”

Section: Introductionmentioning

confidence: 99%

“…Sampaio et al (2009) corroborate the previous statements, concluding that business efficiency is directly related to the motivations that drive managers. There are authors that cite as motivations for adopting quality standards the reduction of operating costs, increased efficiency and predictability of processes that lead to better profits (Hadidi et al 2017;Sun et al 2019;Wilcock and Boys 2017). However, they point out that specific analyses need to be made for different countries and sectors, since cultural and market aspects can influence the reasons that influence companies in decision making.…”

Section: Introductionmentioning

confidence: 99%

See 3 more Smart Citations

Analysis of the motivations for ISO 9001:2015 adoption in the Brazilian business context

Siltori

Rampasso

Martins

et al. 2021

Quality Management Journal

View full text Add to dashboard Cite

experienced in Quality Management, Production Systems and Sustainability. He holds B.Sc., M.Sc. and PhD at University of Campinas. He has more than 60 publications in international journals. Dirceu da Silva has experience in Administration and Education, with emphasis on quantitative methods for numerical data analysis and multivariate statistical analysis. He holds a B.Sc. in Physics and Mathematics, a M.Sc. in Physics and a PhD in Education at University of São Paulo (Brazil). Currently, he is professor at University of Campinas (Brazil).

show abstract

Section: Introductionmentioning

confidence: 98%

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

See 2 more Smart Citations

Analysis of the motivations for ISO 9001:2015 adoption in the Brazilian business context

Siltori

Rampasso

Martins

et al. 2021

Quality Management Journal

View full text Add to dashboard Cite

show abstract

“…Various studies have investigated CFSs for implementing QMS (Antony et al, 2002;Chiarini, 2019;Jamali et al, 2010;Sambasivan and Fei, 2008;Sun et al, 2019). However, some significant research gaps exist in the implementation of QMSs in SMEs.…”

Section: Introductionmentioning

confidence: 99%

Success and failure factors in implementing quality management systems in small- and medium-sized enterprises: a mixed-method study

Mohammadi

Jalali²,

Hasani

2021

IJQRM

View full text Add to dashboard Cite

PurposeThis manuscript concentrates on addressing the success and failure factors to satisfy the small- and medium-sized enterprises (SMEs) need when facing challenges during the implementation of the quality management systems (QMSs) such as lack of both the financial and human resources and inadequate technical knowledge of quality management and employee indifference.Design/methodology/approachThis research employs a mixed-method research approach in three different steps. First, based on interviews and a review of previous research, a list of critical factors influencing the success and failure of QMS implementation in SMEs is provided. After conducting the interview and extracting the results, a quantitative questionnaire is recruited as a complementary tool to demonstrate the accuracy of the literature review and interview findings and to increase the validity and reliability of the data. By applying the exploratory factor analysis (EFA) method, the factors affecting the failure and success of QMS implementation are identified separately. In the third step, a focus group meeting is used to name the factors and identify the relationships among them. The relationships among the factors are also shown using the concept map. Finally, after conducting the focus group meeting, several key issues have been extracted from practice and literature to realize the critical success and failure factors.FindingsThe current study reveals that the factors supporting the SMEs during the implementation of the QMSs may be classified into nine groups. Of these, six factors are related to critical success factors (CSFs), and three factors are related to critical failure factors (CFFs).Originality/valueThere have been several studies developed and conducted to address the success factors supporting the QMSs in SMEs. However, the scope of these studies has only been set on either qualitative or quantitative approaches. Hence, the proposed method presented in this essay, which is, in turn, a new contribution, attempts to use a combined approach based on both the semistructured interviews and survey methods. The results of this study can be used as a reference by scholars and practitioners to identify the relevant issues of QMSs and their application in SMEs.

show abstract

Introduction to Quality Planning

2021

Quality Planning and Assurance

View full text Add to dashboard Cite

Developing and validating a model of ISO 9001 effectiveness gap: empirical evidence from China

Cited by 14 publications

References 39 publications

Analysis of the motivations for ISO 9001:2015 adoption in the Brazilian business context

Analysis of the motivations for ISO 9001:2015 adoption in the Brazilian business context

Success and failure factors in implementing quality management systems in small- and medium-sized enterprises: a mixed-method study

Introduction to Quality Planning

Contact Info

Product

Resources

About